General Manager - Chicago Premium Outlets

Tapestry
Illinois
Workplace: OnsiteFull timeUSD 62,000 - 94,000Function: Executive & General ManagementExperience: 3+ yearsSkills: ["Customer focus","Drive for results","Interpersonal savvy","Dealing with ambiguity","Learning on the fly"]

Lead store strategy, execution, and culture to drive outstanding financial results and best-in-class Coach service. Partner with the Store Manager/management team to grow sales and clienteling, own day-to-day operations (payroll, inventory, HR, loss prevention), and ensure visual and POS standards. Recruit, develop, and mentor high-performing teams while forecasting, planning payroll, and aligning hiring to business needs.

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Tapestry
Tapestry
1 month ago

General Manager - Chicago Premium Outlets

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead store strategy, execution, and culture to drive outstanding financial results and best-in-class Coach service. Partner with the Store Manager/management team to grow sales and clienteling, own day-to-day operations (payroll, inventory, HR, loss prevention), and ensure visual and POS standards. Recruit, develop, and mentor high-performing teams while forecasting, planning payroll, and aligning hiring to business needs.
Location: Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Set and track sales/productivity goals; adjust strategy based on trends and market shifts.
  • •Forecast sales, plan payroll, and align hiring with business needs.
  • •Lead customer experience by modeling and coaching selling/service standards and resolving customer issues.
  • •Recruit, onboard, and retain talent; evaluate performance, provide feedback, and create development action plans.
  • •Own daily operations (scheduling, payroll, inventory, HR, loss prevention) and maintain store presentation and compliance with POS/policies.

Pay and Benefits

Salary: USD 62,000 - 94,000
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •3+ years as a Store Manager (luxury retail preferred) with proven sales strategies, clienteling, and team development; education and experience considered together.
  • •Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experience with retail systems.
  • •Ability to work in a fast-paced environment.
  • •Strong English language proficiency.
  • •Ability to work a flexible schedule including nights, weekends, peak busy season, and high-traffic retail days.
Experience:3+ yearsLuxury retailRetailClienteling
Skills:Customer focusDrive for resultsInterpersonal savvyDealing with ambiguityLearning on the fly
Languages:English
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookRetail systemsPOS

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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