Manager – Digital & Operations

HD Supply
Chennai
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 9-12 yearsSkills: ["Stakeholder management","Crisis management","Communication","Accountability","Continuous improvement"]

Lead end-to-end Digital & Operations technology service management, ensuring stable, reliable delivery of support across heterogeneous systems. Own incident response, change control, release readiness, SLAs/KPIs, and continuous improvement of monitoring, ticketing, and knowledge management. Manage and develop distributed teams in 24x7 environments while acting as Scrum Master to drive Agile execution. Use SAP BODS and MuleSoft for data integration and transformation, and partner with stakeholders across IT and infrastructure.

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HD Supply
HD Supply
1 week ago

Manager – Digital & Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead end-to-end Digital & Operations technology service management, ensuring stable, reliable delivery of support across heterogeneous systems. Own incident response, change control, release readiness, SLAs/KPIs, and continuous improvement of monitoring, ticketing, and knowledge management. Manage and develop distributed teams in 24x7 environments while acting as Scrum Master to drive Agile execution. Use SAP BODS and MuleSoft for data integration and transformation, and partner with stakeholders across IT and infrastructure.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Manager level

Key Responsibilities

  • •Define operational strategy, service delivery models, and risk mitigation/continuity plans aligned to business priorities.
  • •Oversee daily technology support operations to ensure availability, stability, and reliability of services.
  • •Lead major incident response and coordinate across internal and external teams to resolve issues.
  • •Manage change control, risk assessments, and operational readiness for new deployments and enhancements while ensuring compliance with IT controls and audit requirements.
  • •Lead and coach the operations team; act as Scrum Master to drive Agile practices, remove delivery roadblocks, and foster accountability and continuous improvement.

Key Requirements

  • •Bachelor’s or Master’s degree in information technology, computer science, or a related field.
  • •9-12 years of IT experience, including at least 5 years in IT operations leadership or service delivery.
  • •Proven experience managing global operations including incident resolution, change and release management, and team leadership in a GCC setup.
  • •Familiarity with ITSM tools (e.g., ServiceNow), SLAs, and cloud/hybrid infrastructure monitoring.
  • •Experience with Agile/Scrum and service-operation frameworks including IT operations, incident/change/problem/release management, and 24x7 support environments.
Experience:9-12 yearsIT operationsService delivery24x7 supportAgile/ScrumITSM
Education:
Skills:Stakeholder managementCrisis managementCommunicationAccountabilityContinuous improvement
Certifications:ITILAgile/ScrumPMP
Tech Stack:SAP BODSMuleSoftServiceNowLinuxSnowflakeGCPITSMIT operationsIncident managementChange managementProblem managementRelease managementSREAIOpsDevOpsFinOpsAutomationMonitoringAlertingObservability

Company Brief

HD Supply
Wholesale distributor of maintenance, repair and operations (MRO) products, providing building materials, construction supplies, and related services to contractors, property managers, and facility maintenance professionals across North America.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Atlanta, United States
WebsiteLinkedIn