Customer Service Representative (Japanese Speaker)

Emerson
Malaysia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: bachelorsSkills: ["Customer service attitude","Time management","Self-starter","Problem-solving","Risk management"]

Provide customer service from shared service centers by managing orders, returns, quotations, and post-booking follow-ups through calls, email, and chat. Handle customer escalations and inquiries, support pre-sales and sales opportunity operational requests, and maintain accurate customer data records. Drive customer-effortless experiences using internal processes and tools (including Oracle and SFDC), while coaching teammates and leading high-impact projects focused on scope, cost, and timeline goals.

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Emerson
Emerson
2 months ago

Customer Service Representative (Japanese Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide customer service from shared service centers by managing orders, returns, quotations, and post-booking follow-ups through calls, email, and chat. Handle customer escalations and inquiries, support pre-sales and sales opportunity operational requests, and maintain accurate customer data records. Drive customer-effortless experiences using internal processes and tools (including Oracle and SFDC), while coaching teammates and leading high-impact projects focused on scope, cost, and timeline goals.
Location: Malaysia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage/process customer orders, product returns, quotations, and inbound/outbound customer calls to resolve queries and issues.
  • •Handle pre-sales and post-booking activities, including order status follow-up until resolution and logistics arrangement support.
  • •Follow internal processes and standard operating procedures using tools like Oracle, SFDC, and Outlook to provide accurate customer experiences across channels.
  • •Support customer inquiries about order processing, creation/modification, and supply chain implications via phone, email, or chat.
  • •Drive escalation and continuous improvement, participate in revenue maximization motions (especially EOQ), and coach teammates when needed.

Key Requirements

  • •Bachelor’s degree completed or relevant customer service experience.
  • •2-4 years of experience in shared service centers.
  • •Japanese requirement (JLPT N1 and N2).
  • •English communication (verbal and written) for business use with customers about orders and transactions.
  • •Proficient in computer usage and able to learn enterprise business applications; Oracle and SFDC experience is a plus.
Experience:2-4 yearsShared service centers
Education:Bachelor's
Skills:Customer service attitudeTime managementSelf-starterProblem-solvingRisk management
Languages:JapaneseEnglish
Tech Stack:OracleSFDCOutlook

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn