Stripe

1 week ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Work on the front lines of Metronome’s technical support engineering team, providing world-class service to customers’ developers. Triage escalations through a ticketing system, use internal observability tools to diagnose customer-facing issues, and collaborate closely with engineering and customer success. You’ll also build internal tools and a knowledge base, turning recurring support challenges into actionable feedback that helps shape the product roadmap.

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical guidance to customers’ developers on best practices for integrating with APIs and using Metronome functionality.
•Troubleshoot customer-reported issues, diagnose blockers, and escalate with customer context to the engineering team.
•Develop internal tools to automate customer workflows not available in the product.
•Design and assist in implementing a comprehensive knowledge base for customers.
•Provide feedback to the product team based on recurring support challenges and influence the product roadmap.

Key Requirements

•2+ years in a B2B customer-facing technical support organization or in engineering.
•Experience working closely with engineering teams and providing technical feedback on customer issues.
•Ability to debug and triage bugs and escalations from customers.
•Ability to communicate the product’s technical capabilities to customers.
•Experience writing scripts or internal tools using APIs, with functional knowledge of SQL.

Experience:B2BStartupEnterprise software

Skills:Written communicationVerbal communicationCustomer empathyProblem-solvingTechnical communication

Languages:English

Tech Stack:APIsSQLTypeScriptPythonRubySlackTicketing systemZendeskFrontPylon

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Stripe

1 week ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical guidance to customers’ developers on best practices for integrating with APIs and using Metronome functionality.
•Troubleshoot customer-reported issues, diagnose blockers, and escalate with customer context to the engineering team.
•Develop internal tools to automate customer workflows not available in the product.
•Design and assist in implementing a comprehensive knowledge base for customers.
•Provide feedback to the product team based on recurring support challenges and influence the product roadmap.

Key Requirements

•2+ years in a B2B customer-facing technical support organization or in engineering.
•Experience working closely with engineering teams and providing technical feedback on customer issues.
•Ability to debug and triage bugs and escalations from customers.
•Ability to communicate the product’s technical capabilities to customers.
•Experience writing scripts or internal tools using APIs, with functional knowledge of SQL.

Experience:B2BStartupEnterprise software

Skills:Written communicationVerbal communicationCustomer empathyProblem-solvingTechnical communication

Languages:English

Tech Stack:APIsSQLTypeScriptPythonRubySlackTicketing systemZendeskFrontPylon

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor