Technical Support Engineer, Metronome

Stripe
Dublin
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Written communication","Verbal communication","Customer empathy","Problem-solving","Technical communication"]

Work on the front lines of Metronome’s technical support engineering team, providing world-class service to customers’ developers. Triage escalations through a ticketing system, use internal observability tools to diagnose customer-facing issues, and collaborate closely with engineering and customer success. You’ll also build internal tools and a knowledge base, turning recurring support challenges into actionable feedback that helps shape the product roadmap.

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FursaFursa
Stripe
Stripe
1 month ago

Technical Support Engineer, Metronome

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Work on the front lines of Metronome’s technical support engineering team, providing world-class service to customers’ developers. Triage escalations through a ticketing system, use internal observability tools to diagnose customer-facing issues, and collaborate closely with engineering and customer success. You’ll also build internal tools and a knowledge base, turning recurring support challenges into actionable feedback that helps shape the product roadmap.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical guidance to customers’ developers on best practices for integrating with APIs and using Metronome functionality.
  • •Troubleshoot customer-reported issues, diagnose blockers, and escalate with customer context to the engineering team.
  • •Develop internal tools to automate customer workflows not available in the product.
  • •Design and assist in implementing a comprehensive knowledge base for customers.
  • •Provide feedback to the product team based on recurring support challenges and influence the product roadmap.

Key Requirements

  • •2+ years in a B2B customer-facing technical support organization or in engineering.
  • •Experience working closely with engineering teams and providing technical feedback on customer issues.
  • •Ability to debug and triage bugs and escalations from customers.
  • •Ability to communicate the product’s technical capabilities to customers.
  • •Experience writing scripts or internal tools using APIs, with functional knowledge of SQL.
Experience:B2BStartupEnterprise software
Skills:Written communicationVerbal communicationCustomer empathyProblem-solvingTechnical communication
Languages:English
Tech Stack:APIsSQLTypeScriptPythonRubySlackTicketing systemZendeskFrontPylon

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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