GF2082 - AIRPORT DUTY OFFICER - KUALA LUMPUR

Gulf Air Group
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5+ yearsSkills: ["Leadership","Communication","Attention to detail","Customer service","Decision-making"]

Oversee customer handling areas of airport operations, ensuring check-in, departure gates, transit and arrival are executed to required service and safety standards. Assign pre-flight duties, conduct de-briefs, and direct staff on passenger irregularities, invalid documents, excess baggage charges, and denied boarding. Coordinate with external agencies and handling partners, ensure delayed passenger assistance, monitor ramp activities, and review ground safety reports for appropriate action.

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FursaFursa
Gulf Air Group
Gulf Air Group
20 hours ago

GF2082 - AIRPORT DUTY OFFICER - KUALA LUMPUR

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Oversee customer handling areas of airport operations, ensuring check-in, departure gates, transit and arrival are executed to required service and safety standards. Assign pre-flight duties, conduct de-briefs, and direct staff on passenger irregularities, invalid documents, excess baggage charges, and denied boarding. Coordinate with external agencies and handling partners, ensure delayed passenger assistance, monitor ramp activities, and review ground safety reports for appropriate action.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Oversee customer handling areas (check-in, departure gate, transit, arrival) for staff and handling agents to required standards
  • •Assign pre-flight duties to staff and conduct de-briefing to discuss discrepancies
  • •Direct check-in staff for passenger irregularities, invalid documents, excess baggage charges, and denied boarding
  • •Ensure company and local policies are followed for delayed services and that delayed passengers receive assistance
  • •Monitor ramp activities and review Ground Safety Reports (GSRs) with the Airport Duty Manager for appropriate action

Key Requirements

  • •Minimum 5 years of relevant experience
  • •National Diploma or equivalent
  • •Oversee customer handling areas (check-in, departure gate, transit, arrival) and ensure accurate, timely execution
  • •Direct check-in staff on passenger irregularities, invalid documents, excess baggage charges, and denied boarding handling
  • •Ensure strict adherence to company safety and security standards and company regulations for lost/found/damaged baggage
Experience:5+ years
Skills:LeadershipCommunicationAttention to detailCustomer serviceDecision-making

Company Brief

Gulf Air Group
Bahrain's national aviation group operating Gulf Air and related airline services. It provides passenger air transport, route network operations, and aviation support functions across the Middle East, Europe, Asia, and Africa.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Muharraq, Bahrain
Founded: 1950
WebsiteLinkedIn