NTT

2 months ago

Helpdesk Senior Associate-ITSM

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Deliver IT Service Desk support to end-users by providing guidance and training for IT devices, applications, and processes. Record, update, and escalate support issues to the next level while supporting end-user onboarding activities. Partner with internal IT teams on system testing, integration, and maintenance, and help identify and implement process and technology improvements. Work 24/7 in rotational shifts with work from office mandatory.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues promptly to the next level.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover and help evaluate new IT business tools and process/technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills.
•Strong troubleshooting skills, including bug-finding and resolution.
•Comfortable working with various stakeholders and communicating effectively.
•IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).

Skills:Customer serviceTroubleshootingCommunicationTeamworkIndependent work

Languages:English

Tech Stack:ITSMWindows 10Win 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT