Offline Customer Support Officer (Borno)

Moniepoint Group
Nigeria
Full timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer-centric","Empathy","Attention to detail"]

Provide first-point-of-contact offline customer support to walk-in customers and customers in WhatsApp groups. Respond to inquiries, resolve service and technical issues, and log all requests accurately for tracking and follow-up. Coordinate with internal teams for timely resolutions, escalate complex cases to the Regional/State Team Lead, and adhere to scripts, service guidelines, and data privacy requirements while collecting feedback to improve the customer experience.

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FursaFursa
Moniepoint Group
Moniepoint Group
2 days ago

Offline Customer Support Officer (Borno)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Provide first-point-of-contact offline customer support to walk-in customers and customers in WhatsApp groups. Respond to inquiries, resolve service and technical issues, and log all requests accurately for tracking and follow-up. Coordinate with internal teams for timely resolutions, escalate complex cases to the Regional/State Team Lead, and adhere to scripts, service guidelines, and data privacy requirements while collecting feedback to improve the customer experience.
Location: Nigeria
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp.
  • •Provide prompt, accurate, high-quality responses to customer inquiries and service requests.
  • •Log all customer support requests accurately for tracking and follow-up.
  • •Coordinate with internal teams to ensure timely resolution and escalate complex issues to the Regional/State Team Lead.
  • •Collect and document customer feedback and maintain confidentiality and data privacy of customer information.

Key Requirements

  • •Minimum 1–2 years of relevant customer service or support experience.
  • •Minimum educational qualification of BSc or HND.
  • •Must have completed NYSC or possess a valid exemption/exclusion certificate.
  • •Excellent written and verbal communication skills for walk-ins and WhatsApp group communications.
  • •Strong problem-solving and issue-resolution ability with strict attention to detail for tracking and documentation.
Experience:1-2 years
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer-centricEmpathyAttention to detail

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn