Sr Customer Support Manager/System Manager - QUEBEC, Canada

Motorola Solutions
Quebec
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Presentation","Stakeholder management","Analytical mindset","Self-motivation"]

Manage assigned Motorola Public Safety customer contracts to ensure service delivery, customer satisfaction, and compliance with Service Level Agreements. Serve as the single point of contact for customer operations, coordinate subcontractor deliverables, oversee service scope and reporting, and drive corrective actions to closure. Create and update Customer Support Plans and Statements of Work, handle contract change management, and support forecasting, renewals, and service growth through strong communication with customer and field teams.

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Motorola Solutions
Motorola Solutions
1 month ago

Sr Customer Support Manager/System Manager - QUEBEC, Canada

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 37 days agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Manage assigned Motorola Public Safety customer contracts to ensure service delivery, customer satisfaction, and compliance with Service Level Agreements. Serve as the single point of contact for customer operations, coordinate subcontractor deliverables, oversee service scope and reporting, and drive corrective actions to closure. Create and update Customer Support Plans and Statements of Work, handle contract change management, and support forecasting, renewals, and service growth through strong communication with customer and field teams.
Location: Quebec
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Own customer contract success and customer satisfaction for assigned Public Safety customers.
  • •Provide customers a single point of contact and ensure SLA compliance and timely service reporting.
  • •Manage service scope per contract, including subcontractor deliverables, product quality issues, and case management as needed.
  • •Create/update Customer Support Plans and develop Statements of Work; execute contract documents and obtain purchase orders.
  • •Lead contract change management, coordinate approved change implementation, and support forecasting, renewals, and service growth (up-sell/cross-sell).
Travel: High travel

Key Requirements

  • •3+ years of experience in lifecycle services, account management, customer service, systems implementation/integration, project management, or related public safety/military/technical services sales.
  • •Must reside in Quebec, Canada.
  • •Must be able to obtain background clearance as required by the government customer.
  • •Must be willing to travel throughout the designated region 25–50% of the time.
  • •Ideally able to perform responsibilities in both English and French and have knowledge of ITIL processes.
Experience:3+ yearsPublic safetyMilitary servicesTechnical services
Skills:CommunicationPresentationStakeholder managementAnalytical mindsetSelf-motivation
Languages:EnglishFrench
Tech Stack:MS OfficeGoogle SuiteITILOracleWLANWired infrastructures

Eligibility

Security Clearance:Background clearance

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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