Sr Customer Support Manager/System Manager - QUEBEC, Canada

Manage assigned Motorola Public Safety customer contracts to ensure service delivery, customer satisfaction, and compliance with Service Level Agreements. Serve as the single point of contact for customer operations, coordinate subcontractor deliverables, oversee service scope and reporting, and drive corrective actions to closure. Create and update Customer Support Plans and Statements of Work, handle contract change management, and support forecasting, renewals, and service growth through strong communication with customer and field teams.