1 month ago

Global Customer Service Engineer

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Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead installations, upgrades, and production support for HP’s digital printing presses, performing on-site and remote troubleshooting of hardware and software, guiding customers on best practices to optimize production, and collaborating with R&D/Engineering to improve product quality and service readiness.

Location: Israel

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead installations, upgrades, and production support of digital printing presses onsite and remotely
•Diagnoses and resolve complex hardware and software issues both onsite and remotely
•Support New Product Introduction (NPI) activities at customer sites, including implementation and ramp-up
•Guide customers on best practices to optimize production and performance
•Perform root-cause analysis, identify trends, and implement corrective actions
•Collaborate with R&D, Engineering, PL, and Service teams to improve product quality and support readiness
•Capture, document, and share knowledge and field insights to strengthen global service capabilities
•Represent the company professionally in all customer interactions

Travel: High travel

Key Requirements

•B.Sc. in Mechanical / Mechatronics Engineering (or equivalent)
•Experience in technical support, field service, or engineering roles - advantage
•Strong troubleshooting skills in complex multidisciplinary systems (HW & SW)
•Ability to read technical drawings and documentation
•Fluent English (written and spoken) - must; additional languages - advantage

Experience:Digital printingManufacturingIndustrial automation

Education:Bachelor's in Mechanical / Mechatronics Engineering

Skills:CommunicationCustomer orientationProblem-solving

Languages:English

Tech Stack:Digital printingHWSWAI-based solutionsData-driven systemsAdvanced tools

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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