Customer Support Specialist

inDrive
Hanoi
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Attention to detail","Professionalism"]

Handle omnichannel customer inquiries by phone, email, and chat, resolving issues quickly and documenting every interaction in the CRM. Process returns and complaints, maintain accurate customer records, and communicate inquiry status back to users. Act as the bridge for user feedback by forwarding insights to the right departments while keeping customers informed throughout the process on a flexible rotating schedule.

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FursaFursa
inDrive
inDrive
2 months ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Handle omnichannel customer inquiries by phone, email, and chat, resolving issues quickly and documenting every interaction in the CRM. Process returns and complaints, maintain accurate customer records, and communicate inquiry status back to users. Act as the bridge for user feedback by forwarding insights to the right departments while keeping customers informed throughout the process on a flexible rotating schedule.
Location: Hanoi
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to phone calls, emails, and chat messages.
  • •Quickly and efficiently resolve customer issues.
  • •Process returns, exchanges, and customer complaints.
  • •Keep records of each customer interaction and update customer information in the CRM system.
  • •Collect and forward customer feedback to relevant departments and inform customers of inquiry status.

Pay and Benefits

Perks:Learning BudgetRemote Work

Key Requirements

  • •Excellent oral and written communication in English and Vietnamese while maintaining a polite, professional tone.
  • •Ability to work with large volumes of information and handle customer inquiries efficiently.
  • •Strong attention to detail with accurate documentation of all interactions.
  • •Proficiency with PC and basic office programs.
  • •Experience working with CRM systems and other specialized software.
Skills:CommunicationAttention to detailProfessionalism
Languages:EnglishVietnameseRussianKazakh
Tech Stack:CRMPCOffice programs

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn