OpenText Customer Sales Order Management Consultant / Lead Consultant

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Consulting & AdvisoryEducation: bachelorsSkills: ["Excellent communication and stakeholder management","Strong analytical and problem-solving","Ability to lead client workshops","Excellent documentation","Ability to work independently and manage multiple priorities"]

Lead end-to-end OpenText Customer Sales Order Management implementations, from requirement workshops and business process analysis through solution design, configuration, testing, and go-live support. Integrate OpenText with SAP S/4HANA (SAP SD, IDocs, customer/material/pricing/billing flows), build EDI and API/middleware interfaces, and provide hypercare and post-production production support. Collaborate with sales operations, customer service, logistics, and technical teams to improve order processing efficiency and customer experience.

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FursaFursa
NTT
NTT
1 week ago

OpenText Customer Sales Order Management Consultant / Lead Consultant

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead end-to-end OpenText Customer Sales Order Management implementations, from requirement workshops and business process analysis through solution design, configuration, testing, and go-live support. Integrate OpenText with SAP S/4HANA (SAP SD, IDocs, customer/material/pricing/billing flows), build EDI and API/middleware interfaces, and provide hypercare and post-production production support. Collaborate with sales operations, customer service, logistics, and technical teams to improve order processing efficiency and customer experience.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Conduct requirement gathering workshops and analyze current order-to-cash processes to identify automation opportunities and define future-state flows.
  • •Design OpenText customer order management solutions and integrations, including order intake/validation/routing/exception handling and EDI transaction processing.
  • •Configure and implement OpenText customer sales order automation, coordinate upgrades/enhancements, and support EDI/API/middleware integration efforts.
  • •Plan and execute testing activities (test strategies, SIT/UAT, regression), validate end-to-end order processing, and manage defect resolution.
  • •Support deployment, cutover, go-live readiness, and hypercare/post-go-live production support, including monitoring and troubleshooting production issues and incident management.

Key Requirements

  • •Experience leading end-to-end OpenText Customer Sales Order Management implementations from requirement gathering through go-live and post-production support.
  • •Strong expertise in customer order processing and sales order automation.
  • •Experience with EDI integrations, including EDI transaction processing and mapping specifications.
  • •SAP SD functional knowledge and integration experience with SAP S/4HANA, including order-to-cash process understanding.
  • •Ability to lead requirement gathering workshops, business process analysis, and solution design/documentation for enterprise implementations.
Education:Bachelor's
Skills:Excellent communication and stakeholder managementStrong analytical and problem-solvingAbility to lead client workshopsExcellent documentationAbility to work independently and manage multiple priorities
Tech Stack:OpenText Customer Order ManagementOpenText Customer Order Management (COM)OpenText Order Management SolutionsOpenText Trading GridOpenText Business NetworkOpenText Active OrdersOpenText Vendor Invoice ManagementSAP SD (Sales & Distribution)SAP S/4HANAIDocsEDI StandardsAPI IntegrationsMiddleware PlatformsWeb ServicesInterface MonitoringFunctional TestingSITUATRegression TestingIncident Management

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn