Alaan

3 weeks ago

Customer Success Manager - Mid Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own the customer relationship and commercial outcomes for a portfolio of Mid-Market accounts at onboarding. Drive deep adoption across spend categories, corporate cards, users, and accounting integrations—then grow wallet share by discovering new spend use cases. Lead renewal and retention end to end with a net revenue retention mindset, identify expansion opportunities, and manage graduation paths to Enterprise. Serve as the customer voice shaping Alaan’s product roadmap.

Location: Dubai

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Take ownership of each Mid-Market account at handover and build a clear adoption and growth plan from a validated starting point.
•Drive deep product adoption across spend categories, cards, users, and accounting integration to embed Alaan into daily operations.
•Run regular business reviews that frame Alaan’s impact in commercial terms and anchor the relationship to value.
•Own value realization and the renewal narrative by quantifying impact and identifying risks early to lead the commercial conversation.
•Cross-sell and pursue expansions across departments and use cases, handle retention and renewals end to end, and manage graduation to Enterprise when ready.

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Travel AllowanceGym Membership

Key Requirements

•4+ years in customer success, account management, or a comparable role owning customer relationships and a commercial number.
•Proven track record growing and retaining a portfolio of accounts, with evidence of expansion or upsell.
•Build trusted relationships with finance and operations stakeholders and understand the business to grow the account.
•Own retention, expansion, and revenue targets with extreme ownership and accountability for outcomes.
•Strong discovery instincts and problem-solving in ambiguity, including comfort speaking to finance teams and accounting tools.

Experience:4+ yearsFintechSaaSPayments

Skills:Relationship buildingCommercial ownershipProblem-solvingExtreme ownershipDiscovery instincts

Company Brief

Alaan

Provides corporate charge cards, expense management, and banking infrastructure for businesses in the Middle East, enabling streamlined spend controls, virtual cards, and financial automation for startups and enterprises.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Alaan

3 weeks ago

Customer Success Manager - Mid Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Take ownership of each Mid-Market account at handover and build a clear adoption and growth plan from a validated starting point.
•Drive deep product adoption across spend categories, cards, users, and accounting integration to embed Alaan into daily operations.
•Run regular business reviews that frame Alaan’s impact in commercial terms and anchor the relationship to value.
•Own value realization and the renewal narrative by quantifying impact and identifying risks early to lead the commercial conversation.
•Cross-sell and pursue expansions across departments and use cases, handle retention and renewals end to end, and manage graduation to Enterprise when ready.

Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Travel AllowanceGym Membership

Key Requirements

•4+ years in customer success, account management, or a comparable role owning customer relationships and a commercial number.
•Proven track record growing and retaining a portfolio of accounts, with evidence of expansion or upsell.
•Build trusted relationships with finance and operations stakeholders and understand the business to grow the account.
•Own retention, expansion, and revenue targets with extreme ownership and accountability for outcomes.
•Strong discovery instincts and problem-solving in ambiguity, including comfort speaking to finance teams and accounting tools.

Experience:4+ yearsFintechSaaSPayments

Skills:Relationship buildingCommercial ownershipProblem-solvingExtreme ownershipDiscovery instincts

Company Brief

Alaan

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn