Contact Centre Representative III

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving","Customer satisfaction"]

Provide high-quality customer service via phone, email, and real-time communication tools for credit cards and general banking services, including personal online wealth management and payments. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Offer reasonable solutions to resolve customer inquiries and issues, delivering excellent service. Work as part of a team with clear communication and scheduled shift coverage.

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FursaFursa
HSBC
HSBC
3 weeks ago

Contact Centre Representative III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide high-quality customer service via phone, email, and real-time communication tools for credit cards and general banking services, including personal online wealth management and payments. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Offer reasonable solutions to resolve customer inquiries and issues, delivering excellent service. Work as part of a team with clear communication and scheduled shift coverage.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Answer customer inquiries and handle related matters for credit cards and general banking services via phone, email, and real-time communication tools.
  • •Identify customer needs and recommend appropriate products and services to meet expected outcomes.
  • •Propose reasonable solutions based on the situation to resolve customer difficulties and ensure satisfaction with high-quality service.

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service roles.
  • •Fluent in Cantonese with clear thinking and strong language expression and communication skills.
  • •Good teamwork spirit.
  • •Basic English communication and reading/writing ability, and willingness to work shift schedules (preferred).
Skills:Customer serviceCommunicationTeamworkProblem-solvingCustomer satisfaction
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn