RealReal

4 weeks ago

Customer Experience Specialist (Sales Associate) - Chicago

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Drive revenue in a fast-paced retail boutique by engaging customers with suggestive selling and product expertise. Manage the consignment drop-off experience, including setting expectations, quality control, and cataloging items for shipment while handling consignor questions. Maintain boutique standards through merchandising and store readiness, ensuring a polished client experience and support for opening and closing.

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Actively engage customers with suggestive selling and product knowledge to exceed daily sales goals.
•Perform daily outreach to drive traffic and repeat business.
•Educate buyers and consignors on the circular economy mission of The RealReal.
•Manage consignment drop-off: set expectations, handle inquiries, and resolve issues to maintain long-term loyalty.
•Maintain operational excellence through merchandising, replenishment, quality control, and store opening/closing readiness.

Pay and Benefits

Salary: USD 21 - 25 hourly

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysEquityPaid Parental

Key Requirements

•1+ years of retail experience in a customer or business-facing position.
•Ability to work flexible hours, including holidays, evenings, and weekends.
•Dedication to delivering an elevated experience for customers and employees.
•Ability to problem solve to meet customer needs.
•A positive, friendly demeanor and professionalism when representing the brand.

Experience:1+ yearsRetailLuxuryConsignment

Skills:Customer obsessionSuggestive sellingProblem-solvingOrganizational skillsProfessionalism

Tech Stack:Google SuiteSalesforceMac iOSAIMachine learning

Company Brief

RealReal

Industry: Online Marketplaces

Website

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RealReal

4 weeks ago

Customer Experience Specialist (Sales Associate) - Chicago

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Actively engage customers with suggestive selling and product knowledge to exceed daily sales goals.
•Perform daily outreach to drive traffic and repeat business.
•Educate buyers and consignors on the circular economy mission of The RealReal.
•Manage consignment drop-off: set expectations, handle inquiries, and resolve issues to maintain long-term loyalty.
•Maintain operational excellence through merchandising, replenishment, quality control, and store opening/closing readiness.

Pay and Benefits

Salary: USD 21 - 25 hourly

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysEquityPaid Parental

Key Requirements

•1+ years of retail experience in a customer or business-facing position.
•Ability to work flexible hours, including holidays, evenings, and weekends.
•Dedication to delivering an elevated experience for customers and employees.
•Ability to problem solve to meet customer needs.
•A positive, friendly demeanor and professionalism when representing the brand.

Experience:1+ yearsRetailLuxuryConsignment

Skills:Customer obsessionSuggestive sellingProblem-solvingOrganizational skillsProfessionalism

Tech Stack:Google SuiteSalesforceMac iOSAIMachine learning

Company Brief

RealReal

Industry: Online Marketplaces

Website