Network Support Engineer

Fastly
Pune
Workplace: HybridFull timeINR 1,600,000 - 1,900,000 annuallyFunction: Product ManagementExperience: 5+ yearsSkills: ["Communication","Empathy","Multitasking","Problem-solving","Leadership"]

Network Support Engineer role focusing on monitoring, incident management, and proactive problem-solving for high-profile enterprise accounts within Fastly’s edge cloud platform. You will distill vast monitoring data into actionable events, lead live event monitoring during traffic peaks, coordinate with engineering and revenue teams, and drive continuous improvement through runbooks and escalation management.

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FursaFursa
Fastly
Fastly
5 months ago

Network Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Network Support Engineer role focusing on monitoring, incident management, and proactive problem-solving for high-profile enterprise accounts within Fastly’s edge cloud platform. You will distill vast monitoring data into actionable events, lead live event monitoring during traffic peaks, coordinate with engineering and revenue teams, and drive continuous improvement through runbooks and escalation management.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Distill high-velocity monitoring data into actionable events for strategic and high-touch enterprise accounts using the Fastly Observability platform to identify and resolve performance trends
  • •Lead Live Event Monitoring (LEM) initiatives for high-profile traffic events, ensuring a high-quality and seamless digital experience
  • •Manage administrative updates and coordination via fastlystatus.com to provide transparent, impact-focused communication between engineering and revenue teams
  • •Advocate for strategic customers during maintenance planning to ensure early notifications and identify necessary configuration updates before implementation
  • •Partner with incident commanders and escalation management during acute platform disruptions to advocate for strategic accounts and ensure mitigations are targeted for their specific performance needs

Pay and Benefits

Salary: INR 1,600,000 - 1,900,000 annually
Equity and Bonus:Equity
Perks:EquityAnnual BonusHybrid Work

Key Requirements

  • •5+ years of experience in network and systems engineering in a NOC or high-scale support environment
  • •Deep foundational knowledge of networking protocols with ability to debug connections using cURL, traceroute, and MTR
  • •Hands-on experience with Linux environments and ability to navigate complex distributed system infrastructures
  • •Proven ability to maintain composure and empathy during high-pressure live event monitoring situations
  • •Excellent communication skills with the ability to tailor technical depth for engineering and executive audiences
Experience:5+ yearsNetworkingNOCEnterpriseEdge cloudCDN
Skills:CommunicationEmpathyMultitaskingProblem-solvingLeadership
Languages:English
Tech Stack:LinuxCURLTracerouteMTRPythonGoITIL

Company Brief

Fastly
Provides an edge cloud platform and content delivery network (CDN) that enables fast, secure, and scalable delivery of web and streaming content, APIs, and applications with real-time configurability and observability.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn