Data Scientist, Customer Experience

Use data to shape customer experience strategy by defining CX KPIs, analyzing user behavior and marketplace dynamics, and turning complex findings into actionable recommendations. Partner with product managers, engineers, and operations to design A/B tests, develop causal inference and measurement frameworks, and build scalable experimentation and impact evaluation. Build dashboards, data pipelines, and self-serve tools using Whatnot’s data stack to improve data accessibility, quality, and instrumentation across CX.