Service Delivery Sr. Specialist - Time & Labor

AECOM
Philippines
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsExperience: 4+ yearsEducation: bachelorsSkills: ["Process improvement","Independent decision-making","Problem-solving","Stakeholder management","Process standardization"]

Provide moderately complex to complex support for day-to-day time and labor processing to ensure accurate timecard posting. Approve timesheets, verify attendance and hours, run weekly close, and create/review period-end and post-payroll reports. Answer advanced timekeeping inquiries, monitor report completion, handle ServiceNow/SNOW requests, and act as a process SME—analyzing root causes, escalating issues, and improving SOPs and workflows while supporting SOX/EY audit activities.

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FursaFursa
AECOM
AECOM
2 days ago

Service Delivery Sr. Specialist - Time & Labor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide moderately complex to complex support for day-to-day time and labor processing to ensure accurate timecard posting. Approve timesheets, verify attendance and hours, run weekly close, and create/review period-end and post-payroll reports. Answer advanced timekeeping inquiries, monitor report completion, handle ServiceNow/SNOW requests, and act as a process SME—analyzing root causes, escalating issues, and improving SOPs and workflows while supporting SOX/EY audit activities.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Support the day-to-day time and labor process to ensure accurate timecard transaction posting in line with policies, regulations, and SLA.
  • •Approve timesheets and verify attendance/hours worked, including reconciliation and audit.
  • •Lead and perform the weekly close to ensure accurate posting of timecard transactions.
  • •Create and review period-end reports (including post-payroll reports) and monitor completion of timekeeping reports.
  • •Act as a process SME: answer complex timekeeping inquiries, process ServiceNow/SNOW requests, escalate issues with recommended resolutions, and create/update SOP/DTP and CI initiatives.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsPaid LeaveEmployee AssistanceTravel Allowance

Key Requirements

  • •Bachelor’s degree with at least 4 years of relevant work experience.
  • •Advanced proficiency in MS Office tools.
  • •Advanced working knowledge of timekeeping processes and procedures.
  • •Experience in stakeholder and client management (advantage).
  • •Advanced knowledge of HR systems, preferably Oracle, ADP, and ServiceNow.
Experience:4+ yearsOutsourcingShared servicesTimekeeping
Education:Bachelor's
Skills:Process improvementIndependent decision-makingProblem-solvingStakeholder managementProcess standardization
Languages:English
Tech Stack:MS OfficeOracleADPServiceNowSNOWOracle Time & Labor Interface

Company Brief

AECOM
AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.
Industry: Civil Engineering
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 1990
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