Executive Customer Success Leader

SecurityScorecard
Anywhere
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 12+ yearsSkills: ["Authentic leadership","Consultative approach","Proactive problem-solving","Active listening","Inquisitive problem-solving"]

Scale and modernize a global Customer Success organization by leading, coaching, and training teams across regions to deliver a unified, high-standard customer experience. Build efficient, AI-powered customer health tracking processes, drive operational accountability with Sales, Product, and Engineering, and manage complex enterprise customer journeys. Partner with the VP of Sales to ensure seamless handoffs and consultative, retention and expansion outcomes focused on enterprise risk and security challenges.

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FursaFursa
SecurityScorecard
SecurityScorecard
11 hours ago

Executive Customer Success Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Scale and modernize a global Customer Success organization by leading, coaching, and training teams across regions to deliver a unified, high-standard customer experience. Build efficient, AI-powered customer health tracking processes, drive operational accountability with Sales, Product, and Engineering, and manage complex enterprise customer journeys. Partner with the VP of Sales to ensure seamless handoffs and consultative, retention and expansion outcomes focused on enterprise risk and security challenges.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and train a world-class global Customer Success team to ensure consistent customer experience standards.
  • •Design and implement efficient, AI-powered processes for automated customer health tracking while keeping the organization lean and agile.
  • •Drive operational accountability within the CS org and cross-functionally with Sales, Product, and Engineering.
  • •Orchestrate complex enterprise customer journeys, ensuring teams are organized, reliable, and able to navigate large risk teams.
  • •Partner with the VP of Sales to ensure seamless handoffs and a consultative approach that addresses customers’ security challenges.

Pay and Benefits

Perks:Health InsuranceEquityPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •12+ years of enterprise software leadership focused on post-sales excellence and customer acquisition/growth.
  • •5+ years of experience in the cybersecurity space.
  • •Proven ability to manage high-value enterprise accounts and achieve retention and expansion over-attainment goals.
  • •Experience handling extensive 6- and 7-figure enterprise deals.
  • •Demonstrated ability to build, train, and lead global teams with a metrics-driven approach to pipeline and deal sizing.
Experience:12+ yearsCybersecurityEnterprise software
Skills:Authentic leadershipConsultative approachProactive problem-solvingActive listeningInquisitive problem-solving

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SecurityScorecard
Provides a cybersecurity ratings platform that continuously assesses and monitors organizations' and third-party vendors' security posture using external data and analytics to help enterprises manage risk, prioritize remediation, and inform vendor risk decisions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2013
WebsiteLinkedIn