GESTIONNAIRE ADMINISTRATIF ET COMMERCIAL H/F

Puma
France
Workplace: HybridFull timeEUR 2,065+ monthlyFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Teamwork","Analytical thinking","Customer service","Result orientation","Initiative"]

Manage administrative and commercial customer order activities to ensure high-quality support and service aligned with PUMA’s commercial and operational strategy. Own order book administration, analyze needs, handle order books and risks, and resolve disputes. Track and report KPIs (delivery commitments, customer satisfaction, transport disputes) and maintain the customer relationship. Act as a daily interface between Sales and Logistics.

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Puma
Puma
2 hours ago

GESTIONNAIRE ADMINISTRATIF ET COMMERCIAL H/F

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Manage administrative and commercial customer order activities to ensure high-quality support and service aligned with PUMA’s commercial and operational strategy. Own order book administration, analyze needs, handle order books and risks, and resolve disputes. Track and report KPIs (delivery commitments, customer satisfaction, transport disputes) and maintain the customer relationship. Act as a daily interface between Sales and Logistics.
Location: France
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Handle administrative management of customer files, understand customer needs, analyze and manage order books and related risks, and follow up to resolve disputes.
  • •Analyze KPIs and produce reporting covering order book compliance, delivery commitments, customer satisfaction, and transport disputes.
  • •Maintain customer commercial relationships by ensuring the best quality of support and service delivered to clients.
  • •Serve as a cross-functional daily interface between Sales and Logistics.

Pay and Benefits

Salary: EUR 2,065 monthly
Perks:Health InsuranceMeal AllowanceCommuter BenefitsTelework

Key Requirements

  • •Minimum BAC+2/3 in commercial management, with a first similar experience through internship or work-study (customer service or client portfolio management).
  • •Strong Excel skills and interest in tools such as Business Intelligence.
  • •Ability to communicate in English.
  • •Customer service mindset and analytical approach, with the ability to anticipate and stay results-oriented.
  • •Team player with energy, enthusiasm, and initiative.
Experience:Customer serviceClient portfolio management
Education:Bachelor's in gestion commerciale
Skills:TeamworkAnalytical thinkingCustomer serviceResult orientationInitiative
Languages:EnglishFrançais
Tech Stack:ExcelBusiness Intelligence

Company Brief

Puma
Global athletic and casual footwear, apparel, and accessories brand designing, developing, marketing and selling sports-inspired products for consumers and athletes worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1948
WebsiteLinkedIn