Customer Activations Manager

Warp
New York
Workplace: OnsiteFull timeUSD 105,000 - 115,000 annuallyFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Communication","Project management","Adaptability","Cross-functional collaboration","Problem-solving"]

A project-management driven Customer Activation Manager owns the entire onboarding journey from contract through graduation, coordinating cross-functional teams to ensure successful activation for a diverse set of customers. You’ll manage structured implementation tracks, drive first payroll, and hit activation KPIs while shaping the onboarding playbook for Warp’s SaaS platform.

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FursaFursa
Warp
Warp
4 months ago

Customer Activations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

A project-management driven Customer Activation Manager owns the entire onboarding journey from contract through graduation, coordinating cross-functional teams to ensure successful activation for a diverse set of customers. You’ll manage structured implementation tracks, drive first payroll, and hit activation KPIs while shaping the onboarding playbook for Warp’s SaaS platform.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Own every new customer onboarding end-to-end — from signed contract through graduation, with clean handoff criteria to Account Management.
  • •Execute tiered onboarding tracks calibrated to company size: lightweight self-serve oversight for small accounts, structured multi-stakeholder implementations for mid-market and enterprise.
  • •Drive first payroll on the first eligible pay cycle — ensuring data migration accuracy, tax registrations, and bank verification are complete before a customer’s next pay period closes.
  • •Certify graduation: not just a payroll run, but confirmed stakeholder engagement, post-go-live training, and feature adoption appropriate to the customer’s setup.
  • •Manage a portfolio of concurrent implementations with precision — proactive outreach, clear timelines, and zero dropped handoffs.

Pay and Benefits

Salary: USD 105,000 - 115,000 annually
Equity and Bonus:Equity

Key Requirements

  • •1–3 years of experience in implementation, customer success, or project management in a B2B SaaS organization.
  • •Project management DNA — organized, process-driven, and calm under the pressure of juggling multiple concurrent implementations.
  • •Strong communicator: able to move multiple customer stakeholders through a structured checklist without losing momentum or relationships.
  • •Ability to calibrate your approach by company size — a 5-person startup and a 120-person company need fundamentally different onboarding motions, and you know the difference.
  • •Comfortable building in ambiguity — this role owns a playbook that's still being written, and you'll be the one writing it.
Experience:1-3 yearsSaaS
Skills:CommunicationProject managementAdaptabilityCross-functional collaborationProblem-solving
Tech Stack:HRISQuickBooks

Company Brief

Warp
Develops Warp, a modern GPU-accelerated terminal built for teams and developers that combines a collaborative, graphical interface with productivity features, extensibility, and performance improvements over traditional terminals.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2019
Website