Customer Business Operations Specialist I

Applied Materials
Santa Clara, Austin
Workplace: OnsiteFull timeUSD 60,000 - 80,500 annuallyFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Written and verbal communication","Organizational skills","Coordination","Problem-solving","Customer service"]

Support strategic customer accounts across North America and Europe by coordinating customer demand planning, delivery execution, contract administration, and revenue-related business processes. Partner with Sales, Business Management, WWOPS, Finance, Order Management, and other cross-functional teams to ensure customer commitments are met, risks are identified and escalated, and operational metrics and reports are maintained. Contribute to issue resolution, continuous improvement, and adoption of tools and business processes.

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FursaFursa
Applied Materials
Applied Materials
2 weeks ago

Customer Business Operations Specialist I

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Job Summary

Support strategic customer accounts across North America and Europe by coordinating customer demand planning, delivery execution, contract administration, and revenue-related business processes. Partner with Sales, Business Management, WWOPS, Finance, Order Management, and other cross-functional teams to ensure customer commitments are met, risks are identified and escalated, and operational metrics and reports are maintained. Contribute to issue resolution, continuous improvement, and adoption of tools and business processes.
Location: Santa Clara, Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support customer demand planning and delivery coordination for assigned customer accounts, including monitoring forecast updates and impacts.
  • •Identify and communicate delivery, operational, contractual, and revenue-related risks; support issue resolution and mitigation plans.
  • •Execute customer agreements and enhanced terms, coordinating with Legal, Trade, Finance, Tax, Treasury, and Order Management to facilitate operational execution.
  • •Collaborate cross-functionally to improve operational efficiency and customer experience; participate in projects and process improvement initiatives.
  • •Gather, analyze, and maintain customer and operational data to prepare recurring reports, performance metrics, and status updates for management reviews.
Travel: Low travel

Pay and Benefits

Salary: USD 60,000 - 80,500 annually

Key Requirements

  • •Bachelor's degree or equivalent experience.
  • •Typically 1-3 years of experience in Sales Operations, Customer Business Operations, Order Management, Revenue Operations, Supply Chain, Customer Support, Demand Planning, or related functions.
  • •Experience supporting customer-facing operational processes in a cross-functional business environment.
  • •Basic understanding of customer demand planning, customer fulfillment, order management, and revenue-related processes.
  • •Experience with ERP systems (SAP preferred), Microsoft Excel, and operational reporting tools.
Experience:1-3 years
Education:Bachelor's
Skills:Written and verbal communicationOrganizational skillsCoordinationProblem-solvingCustomer service
Tech Stack:SAPERPMicrosoft Excel

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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