Staff Technical Writer

Okta
Bengaluru
Workplace: HybridFull timeFunction: Content & Editorial (Writing/Editing)Experience: 7+ yearsEducation: bachelorsSkills: ["Self-starter","Strong communication","Cross-timezone collaboration","Prioritization","Stakeholder management"]

Lead end-to-end documentation for major Okta product launches across developer.okta.com and help.okta.com. Partner with Engineering, Product Management, QA, Support, and Information Development to prioritize concurrent initiatives, create accurate feature and API documentation, and improve content quality using customer feedback. Build product expertise, master team tools and guidelines, and identify opportunities to enhance documentation productivity—potentially with generative AI—while working in a fast-paced, agile environment.

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FursaFursa
Okta
Okta
2 days ago

Staff Technical Writer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead end-to-end documentation for major Okta product launches across developer.okta.com and help.okta.com. Partner with Engineering, Product Management, QA, Support, and Information Development to prioritize concurrent initiatives, create accurate feature and API documentation, and improve content quality using customer feedback. Build product expertise, master team tools and guidelines, and identify opportunities to enhance documentation productivity—potentially with generative AI—while working in a fast-paced, agile environment.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Work with Engineering, Product Management, QA, Support, and the Information Development team to deliver documentation for product releases.
  • •Prioritize documentation work across concurrent initiatives to meet release dates.
  • •Create end-to-end developer and admin/product documentation, including API references and SDK/CLI/Terraform guides plus feature and configuration guides.
  • •Develop product expertise to ensure documentation accuracy and alignment with customer workflows.
  • •Analyze customer feedback before and after releases to improve content depth, quality, and relevance, and identify documentation enhancements (including potential Generative AI use).

Key Requirements

  • •7+ years writing documentation for Cloud or Enterprise products.
  • •Hands-on experience using Generative AI tools to enhance documentation quality and workflow productivity.
  • •Experience leading documentation efforts independently for a launch.
  • •Strong technical fluency to read code and API specs and validate content firsthand.
  • •Track record writing for developers (SDK, CLI, or API reference guides).
Experience:7+ years
Education:Bachelor's in Technical Communications, Information Systems, or a related technical field
Skills:Self-starterStrong communicationCross-timezone collaborationPrioritizationStakeholder management
Tech Stack:Oxygen XML AuthorVS CodeAcrolinxGitGitHubJiraConfluenceDITAMarkdownOpenAPIAPI publishing platformsGenerative AI toolsHTMLCSSJavaScriptTerraformSDKCLI

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn