Customer Success Advisor - German speaking

iwoca
Frankfurt
Workplace: OnsiteFull timeEUR 36,000 - 44,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Empathy","Problem-solving","Organization","Teamwork"]

Customer Success Advisor at iwoca supporting small business clients through the application journey, building long-term relationships, advocating for customers, and collaborating with cross-functional teams to drive growth and product improvements.

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iwoca
iwoca
1 year ago

Customer Success Advisor - German speaking

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Last checked: 1 hour agoStatus: Live

Job Summary

Customer Success Advisor at iwoca supporting small business clients through the application journey, building long-term relationships, advocating for customers, and collaborating with cross-functional teams to drive growth and product improvements.
Location: Frankfurt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Guide & Assist: Support new customers through their application journey, simplifying complex steps and finding the right financial solutions for their business goals.
  • •Build Partnerships: Foster long-lasting, trust-based relationships with a portfolio of existing and new clients.
  • •Champion the Customer: Act as the internal Voice of the Customer, sharing insights with product and tech teams to help innovate and stay ahead of the competition.
  • •Strategic Growth: Use your understanding of business drivers to help clients maximise their potential while keeping them informed about new opportunities and product developments.
  • •Collaborate: Work within an international, cross-functional team to improve processes and help scale the mission.

Pay and Benefits

Salary: EUR 36,000 - 44,000 annually
Perks:Paid LeaveGym MembershipPensionLearning BudgetBirthday Leave

Key Requirements

  • •Must be a people person with excellent communication skills in German and English.
  • •Experience in fast-paced environments, managing a high volume of calls while maintaining a high standard of service.
  • •Strong problem-solving skills with the ability to think creatively and outside the box.
  • •Excellent organizational and proactive work style, capable of working independently within a collaborative team.
  • •Experience in customer-facing roles (sales, success, or account management) within fintech/financial services is a plus.
Experience:FintechFinancial services
Skills:CommunicationEmpathyProblem-solvingOrganizationTeamwork
Languages:EnglishGerman

Company Brief

iwoca
iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 4.6
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