2 days ago

Enterprise Outcomes Architect, Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own workflow adoption, value delivery, and renewal outcomes for a named accounts book in Japan, focusing on flat or at-risk customers. Partner with Solutions Consultants to drive expansion qualification and shared-account strategy, including commercial ownership for renewals. Build and maintain mutual success plans, run executive business reviews, facilitate use-case consultations, and coordinate with Services to deliver measurable ROI through Notion. Contribute to NRR with predictable renewal and expansion pipeline.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive workflow adoption and value realization for a book of named accounts on Notion.
•Contribute to NRR through predictable renewal and expansion pipeline and proactive product adoption.
•Partner with Solutions Consultants on strategy for expansion and renewal, including owning commercial opportunity for flat and at-risk renewals.
•Define and maintain mutual success plans and demonstrate ROI to executive stakeholders via periodic business reviews.
•Facilitate use-case consultations and coordinate with Services for complex or technical implementation needs to ensure successful outcomes.

Key Requirements

•7+ years driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
•Ability to understand business problems, map workflows, and translate goals into practical implementation plans.
•Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows (without directly building).
•Commercial awareness and ability to partner with account owners on renewal risk and expansion potential.
•Ability to manage success plans, timelines, risks, and customer commitments across a book of accounts.

Experience:7+ yearsB2B softwareAICustomer successRenewalsWorkflow softwareProduct adoption

Skills:Customer empathyStakeholder managementProgram managementAgencyUrgency

Languages:JapaneseEnglish

Tech Stack:NotionAIWorkspacesWorkflows

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor

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Notion Labs

2 days ago

Enterprise Outcomes Architect, Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive workflow adoption and value realization for a book of named accounts on Notion.
•Contribute to NRR through predictable renewal and expansion pipeline and proactive product adoption.
•Partner with Solutions Consultants on strategy for expansion and renewal, including owning commercial opportunity for flat and at-risk renewals.
•Define and maintain mutual success plans and demonstrate ROI to executive stakeholders via periodic business reviews.
•Facilitate use-case consultations and coordinate with Services for complex or technical implementation needs to ensure successful outcomes.

Key Requirements

•7+ years driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
•Ability to understand business problems, map workflows, and translate goals into practical implementation plans.
•Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows (without directly building).
•Commercial awareness and ability to partner with account owners on renewal risk and expansion potential.
•Ability to manage success plans, timelines, risks, and customer commitments across a book of accounts.

Experience:7+ yearsB2B softwareAICustomer successRenewalsWorkflow softwareProduct adoption

Skills:Customer empathyStakeholder managementProgram managementAgencyUrgency

Languages:JapaneseEnglish

Tech Stack:NotionAIWorkspacesWorkflows

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor