Enterprise Outcomes Architect

Notion Labs
Tokyo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Customer empathy","Stakeholder management","Program management","Agency","Urgency"]

Own workflow adoption, value delivery, and renewal outcomes for a named accounts book in Japan, focusing on flat or at-risk customers. Partner with Solutions Consultants to drive expansion qualification and shared-account strategy, including commercial ownership for renewals. Build and maintain mutual success plans, run executive business reviews, facilitate use-case consultations, and coordinate with Services to deliver measurable ROI through Notion. Contribute to NRR with predictable renewal and expansion pipeline.

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FursaFursa
Notion Labs
Notion Labs
1 month ago

Enterprise Outcomes Architect

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Job Summary

Own workflow adoption, value delivery, and renewal outcomes for a named accounts book in Japan, focusing on flat or at-risk customers. Partner with Solutions Consultants to drive expansion qualification and shared-account strategy, including commercial ownership for renewals. Build and maintain mutual success plans, run executive business reviews, facilitate use-case consultations, and coordinate with Services to deliver measurable ROI through Notion. Contribute to NRR with predictable renewal and expansion pipeline.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive workflow adoption and value realization for a book of named accounts on Notion.
  • •Contribute to NRR through predictable renewal and expansion pipeline and proactive product adoption.
  • •Partner with Solutions Consultants on strategy for expansion and renewal, including owning commercial opportunity for flat and at-risk renewals.
  • •Define and maintain mutual success plans and demonstrate ROI to executive stakeholders via periodic business reviews.
  • •Facilitate use-case consultations and coordinate with Services for complex or technical implementation needs to ensure successful outcomes.

Key Requirements

  • •7+ years driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
  • •Ability to understand business problems, map workflows, and translate goals into practical implementation plans.
  • •Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows (without directly building).
  • •Commercial awareness and ability to partner with account owners on renewal risk and expansion potential.
  • •Ability to manage success plans, timelines, risks, and customer commitments across a book of accounts.
Experience:7+ yearsB2B softwareAICustomer successRenewalsWorkflow softwareProduct adoption
Skills:Customer empathyStakeholder managementProgram managementAgencyUrgency
Languages:JapaneseEnglish
Tech Stack:NotionAIWorkspacesWorkflows

Company Brief

Notion Labs
Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 4.5
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