Technical Sales Support & Service Manager

Eaton
United States
Workplace: HybridFull timeUSD 113,000 - 165,000 annuallyFunction: SalesEducation: bachelorsSkills: ["Leadership","Coaching","Continuous improvement","Customer focus","Safety"]

Lead a team of technical specialists providing sales support, field service, North American rental fleet, and customer-facing filtration solutions across North America. Drive technical support strategy to improve responsiveness, quote quality, proposal accuracy, and customer experience, while managing staffing, KPIs, and continuous improvement. Partner across sales, engineering, product management, operations, and marketing to support growth, product lifecycle management, training, and adoption of sales and ERP technologies.

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Eaton
Eaton
6 days ago

Technical Sales Support & Service Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead a team of technical specialists providing sales support, field service, North American rental fleet, and customer-facing filtration solutions across North America. Drive technical support strategy to improve responsiveness, quote quality, proposal accuracy, and customer experience, while managing staffing, KPIs, and continuous improvement. Partner across sales, engineering, product management, operations, and marketing to support growth, product lifecycle management, training, and adoption of sales and ERP technologies.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop Technical Sales Specialists and Filtration Systems Specialists.
  • •Establish team goals, performance expectations, and development plans aligned to commercial and operational priorities.
  • •Drive technical support strategies to improve customer responsiveness, quote quality, proposal accuracy, and efficiency.
  • •Manage staffing, workload balancing, succession planning, and resource allocation across North America.
  • •Establish and monitor KPIs and lead continuous improvement initiatives to increase efficiency, standardization, automation, and scalability.
Travel: Medium travel

Pay and Benefits

Salary: USD 113,000 - 165,000 annually
Perks:Health InsuranceRetirement SavingsWellness StipendLearning Budget

Key Requirements

  • •Bachelor’s degree from an accredited institution.
  • •Seven (7) years of experience in industrial technical sales, applications engineering, field service, manufacturing operations, or related technical commercial disciplines.
  • •Three (3) years of formal or informal leadership experience leading technical or commercial teams.
  • •Ability to travel up to 25%.
  • •Experience managing multi-site or geographically dispersed teams.
Experience:Industrial filtrationFluid powerProcess equipmentOil and gasLife sciences
Education:Bachelor's
Skills:LeadershipCoachingContinuous improvementCustomer focusSafety
Tech Stack:SalesforceOracle CPQERPPower BIConfigure-price-quote systemsCRM

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn