Client Services Executive

Ebury
United Kingdom
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Collaboration","Organization","Resilience"]

Serve as the primary day-to-day contact for Ebury Enterprise Payments (EEP) clients, delivering late-stage and post-sales support. Troubleshoot online platform queries, assist with currency trade execution, investigate payment and banking issues, and provide currency guidance. Manage client accounts, monitor progress, and communicate updates clearly. Prepare reports, proposals, demonstrations, and training, while identifying upsell and cross-sell opportunities to strengthen long-term relationships.

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FursaFursa
Ebury
Ebury
5 days ago

Client Services Executive

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the primary day-to-day contact for Ebury Enterprise Payments (EEP) clients, delivering late-stage and post-sales support. Troubleshoot online platform queries, assist with currency trade execution, investigate payment and banking issues, and provide currency guidance. Manage client accounts, monitor progress, and communicate updates clearly. Prepare reports, proposals, demonstrations, and training, while identifying upsell and cross-sell opportunities to strengthen long-term relationships.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Act as the primary front-line point of contact for client service delivery and day-to-day liaison.
  • •Provide troubleshooting for online platform queries and support currency trade execution.
  • •Investigate and resolve payment and banking issues, coordinating internal updates and communicating outcomes to clients.
  • •Manage client accounts by monitoring progress, addressing issues promptly, and maintaining clear communication.
  • •Prepare and deliver reports, proposals, demonstrations, and training; identify upselling and cross-selling opportunities.

Pay and Benefits

Perks:Health InsuranceSocial Benefits

Key Requirements

  • •1+ years in client services or a customer-facing role.
  • •Strong attention to detail when handling live currency trade bookings, banking information, figures, and high-value payments.
  • •Excellent communication across face-to-face, email, and telephone.
  • •Strong curiosity, problem-solving, and a desire to learn and become a reliable resource for clients and internal stakeholders.
  • •Proficiency with Microsoft Office Suite and CRM systems (e.g., Salesforce).
Experience:FintechForeign exchangePaymentsFinancial services
Skills:CommunicationProblem-solvingCollaborationOrganizationResilience
Tech Stack:Microsoft OfficeCRMSalesforce

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn