Retail Sales Lead

Schnitzer Steel
Dallas
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer service","Team mentorship","Problem-solving","Communication","De-escalation"]

Lead daily retail operations alongside store management by delivering exceptional customer service and using strong automotive parts identification skills to resolve complex product, compatibility, and system-level questions. Provide hands-on training and mentorship to improve team members’ product knowledge and customer-service capability, while reinforcing safety, compliance, cleanliness, and company policies. Support sales and operational reporting, manage task delegation during shifts, and help de-escalate customer or employee concerns as needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Schnitzer Steel
Schnitzer Steel
1 day ago

Retail Sales Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 minutes agoStatus: Live

Job Summary

Lead daily retail operations alongside store management by delivering exceptional customer service and using strong automotive parts identification skills to resolve complex product, compatibility, and system-level questions. Provide hands-on training and mentorship to improve team members’ product knowledge and customer-service capability, while reinforcing safety, compliance, cleanliness, and company policies. Support sales and operational reporting, manage task delegation during shifts, and help de-escalate customer or employee concerns as needed.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Support store management by promoting operational excellence and exceptional customer service.
  • •Use advanced parts-identification knowledge to answer complex product, compatibility, and system-level questions.
  • •Provide hands-on training and continuous feedback to develop team members’ product knowledge and accuracy.
  • •Ensure safety, environmental compliance, cleanliness, and correct PPE usage across the assigned area.
  • •Support shift operations by problem-solving, delegating tasks, handling customer concerns, and assisting with reports and cash-handling compliance.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Experience supporting customers directly and guiding less-experienced team members.
  • •Experience handling customer payments across multiple payment methods.
  • •Proficiency in Microsoft Office Suite and email applications.
  • •Ability to work a flexible retail schedule including weekends, holidays, and occasional overtime, and support nearby store locations as assigned.
  • •Ability to read, write, and communicate clearly and professionally in English.
Skills:Customer serviceTeam mentorshipProblem-solvingCommunicationDe-escalation
Languages:EnglishSpanish
Tech Stack:Microsoft Office SuiteEmail

Company Brief

Schnitzer Steel
Radius Recycling processes ferrous and nonferrous scrap metal and operates recycling facilities, mill services, and downstream metal recovery operations. It serves industrial, commercial, and retail customers across North America with circular-economy materials solutions.
Industry: Recycling & Waste Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Portland, United States
Founded: 1906
WebsiteLinkedIn