SAP Success Plan Manager - Specialist - US (Newtown Square, PA, US, 19073)

SAP
United States
Workplace: HybridFull timeUSD 107,300 - 230,600 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Stakeholder management","Communication","Problem-solving","Emotional intelligence","Trust building"]

Own end-to-end SAP service engagements, building trusted relationships with customers and guiding governance, issue resolution, and stakeholder communication. Develop engagement strategies aligned to customer goals, run structured 90-day cycles with clear milestones and scope, and track value realisation to help customers articulate ROI. Use SAP BTP knowledge and integrate agentic AI and prompt engineering to accelerate customer outcomes.

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FursaFursa
SAP
SAP
2 hours ago

SAP Success Plan Manager - Specialist - US (Newtown Square, PA, US, 19073)

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Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end SAP service engagements, building trusted relationships with customers and guiding governance, issue resolution, and stakeholder communication. Develop engagement strategies aligned to customer goals, run structured 90-day cycles with clear milestones and scope, and track value realisation to help customers articulate ROI. Use SAP BTP knowledge and integrate agentic AI and prompt engineering to accelerate customer outcomes.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage SAP service engagements across your portfolio, focusing on trusted relationships, governance, and issue resolution.
  • •Develop engagement strategies aligned to customer goals and business needs.
  • •Implement governance models to drive accountability, track risk, and resolve issues to maintain momentum and satisfaction.
  • •Maintain stakeholder relationships at all levels, including C-level, identify issues quickly, and communicate value realisation.
  • •Run time-boxed engagements with clear milestones and fixed scope, integrating AI tools to accelerate customer outcomes.
Travel: Extensive travel

Pay and Benefits

Salary: USD 107,300 - 230,600 annually

Key Requirements

  • •8+ years managing SAP service engagements, aligned to customer goals and business outcomes.
  • •Customer success experience from hands-on delivery, driving satisfaction and adoption.
  • •Ability to establish and sustain trust with stakeholders at all levels, including C-suite.
  • •Strong communication skills to translate technical progress into business language and keep stakeholders informed under uncertainty.
  • •Experience integrating governance and running structured, time-boxed engagement cycles with clear milestones and visible value delivery.
Experience:8+ yearsSAPEnterprise software
Skills:Stakeholder managementCommunicationProblem-solvingEmotional intelligenceTrust building
Tech Stack:SAPSAP BTPAgentic AIPrompt engineeringAI-assisted automationAI adoptionAI output quality assuranceAI-assisted prototypingCodility

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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