Technical Account Manager Architect - Singapore

ClickHouse
Singapore
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Teamwork","Customer empathy","Problem-solving","Project leadership"]

Own consultative technical support for strategic and enterprise ClickHouse customers across onboarding, production launches, and POCs. Provide architectural and migration guidance, lead escalations and meetings, and oversee L3 support cases in partnership with Support, Engineering, and Sales. Collaborate with Product Management to shape roadmap and account plans, develop documentation and reference architecture, and help mentor new team members while supporting 24x7 global service needs.

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FursaFursa
ClickHouse
ClickHouse
6 months ago

Technical Account Manager Architect - Singapore

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Last checked: 5 hours agoStatus: Live

Job Summary

Own consultative technical support for strategic and enterprise ClickHouse customers across onboarding, production launches, and POCs. Provide architectural and migration guidance, lead escalations and meetings, and oversee L3 support cases in partnership with Support, Engineering, and Sales. Collaborate with Product Management to shape roadmap and account plans, develop documentation and reference architecture, and help mentor new team members while supporting 24x7 global service needs.
Location: Singapore
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide onboarding, production launch, and POC support for strategic and enterprise customers and prospects.
  • •Deliver architectural, technical, and migration guidance to enable user/customer success.
  • •Lead technical projects, escalations, and meetings; oversee L3 support cases with Support L1/L2.
  • •Partner with Product Management, Engineering, and Sales on roadmap and account plans.
  • •Develop and assist with docs, knowledge base articles, reference architecture, and QA needs, while supporting 24x7 global coverage.
Travel: High travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityHome OfficeFlexible Time

Key Requirements

  • •5+ years in technical account management, professional services, senior support, and/or project management roles.
  • •5+ years implementing, operating, and/or supporting scalable, fault-tolerant, distributed DBMS.
  • •Technical breadth across DBMS/OLAP, distributed systems, Linux/Unix, Kubernetes, and system or network administration.
  • •Experience leading and delivering large-scope technical projects with multiple experienced engineers.
  • •Expertise with a public cloud provider (AWS, GCP, Azure) and infrastructure as a service (e.g., EC2).
Experience:5+ yearsDistributed databasesDBMSCloudTechnical supportProfessional services
Skills:CommunicationTeamworkCustomer empathyProblem-solvingProject leadership
Tech Stack:ClickHouseDBMSOLAPCloudSaaSLinux/UnixKubernetesAWSEC2GCPAzure

Company Brief

ClickHouse
Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.
Industry: Data Infrastructure
Headquarters: Menlo Park, United States
Founded: 2016
WebsiteLinkedIn