Technical Support Engineer (Network)

F5
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Attention to detail","Customer service","Teamwork"]

Provide Level 2 network and hardware/software technical support for F5 products to enterprise customers, troubleshoot across LAN/WAN, DNS, SSL, and virtualization environments, and collaborate with engineering teams to deliver high-quality resolutions while developing domain expertise in security and network technologies.

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FursaFursa
F5
F5
4 months ago

Technical Support Engineer (Network)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 days agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide Level 2 network and hardware/software technical support for F5 products to enterprise customers, troubleshoot across LAN/WAN, DNS, SSL, and virtualization environments, and collaborate with engineering teams to deliver high-quality resolutions while developing domain expertise in security and network technologies.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide Level 2 technical support to resolve hardware and software issues related to F5 products.
  • •Maintain excellent customer communication, including project status, plan-of-actions, and resolution steps.
  • •Provide F5 customers and partners with a consistently high-quality support experience.
  • •Collaborate with tier three engineering services to overcome complex technical challenges.
  • •Write and update solution articles to share technical expertise internally and externally.

Key Requirements

  • •2nd level technical support experience with enterprise customers in production environments, troubleshooting LAN/WAN operations, DNS, OpenSSL, cryptography, virtualization, UNIX/Linux (Redhat), VMware or equivalent hypervisors, and network hardware.
  • •Strong grasp of TCP/IP protocols and the OSI model; ability to read and interpret packet captures with Wireshark.
  • •Knowledge of DNS and HTTP protocols, SSL/TLS handshakes, and basic network security concepts including Web Application Security, VPN, DDoS, and application firewall concepts.
  • •Excellent written and spoken English with the ability to communicate technical information to customers of varying technical levels; strong analytical and detail-oriented problem-solving skills.
  • •Willingness to participate in ongoing product training and develop expertise in related technologies; collaboration with cross-functional teams.
Experience:CybersecurityNetwork securityEnterprise IT
Skills:CommunicationProblem-solvingAttention to detailCustomer serviceTeamwork
Languages:English
Tech Stack:DNSOpenSSLCryptographyLinuxRedhatVMwareWiresharkTCP/IPHTTPSSL/TLSVPNDDoSWeb Application SecurityNGINXPythonJavaScriptBASHPERLNode.JSDocker

Company Brief

F5
Provides application delivery networking, load balancing, and security solutions for on-premises and cloud environments, helping organizations optimize, secure, and scale applications and APIs across multi-cloud infrastructures.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seattle, United States
Founded: 1996
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn