2 months ago

Technical Support Engineer (Network)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide Level 2 network and hardware/software technical support for F5 products to enterprise customers, troubleshoot across LAN/WAN, DNS, SSL, and virtualization environments, and collaborate with engineering teams to deliver high-quality resolutions while developing domain expertise in security and network technologies.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide Level 2 technical support to resolve hardware and software issues related to F5 products.
•Maintain excellent customer communication, including project status, plan-of-actions, and resolution steps.
•Provide F5 customers and partners with a consistently high-quality support experience.
•Collaborate with tier three engineering services to overcome complex technical challenges.
•Write and update solution articles to share technical expertise internally and externally.

Key Requirements

•2nd level technical support experience with enterprise customers in production environments, troubleshooting LAN/WAN operations, DNS, OpenSSL, cryptography, virtualization, UNIX/Linux (Redhat), VMware or equivalent hypervisors, and network hardware.
•Strong grasp of TCP/IP protocols and the OSI model; ability to read and interpret packet captures with Wireshark.
•Knowledge of DNS and HTTP protocols, SSL/TLS handshakes, and basic network security concepts including Web Application Security, VPN, DDoS, and application firewall concepts.
•Excellent written and spoken English with the ability to communicate technical information to customers of varying technical levels; strong analytical and detail-oriented problem-solving skills.
•Willingness to participate in ongoing product training and develop expertise in related technologies; collaboration with cross-functional teams.

Experience:CybersecurityNetwork securityEnterprise IT

Skills:CommunicationProblem-solvingAttention to detailCustomer serviceTeamwork

Languages:English

Tech Stack:DNSOpenSSLCryptographyLinuxRedhatVMwareWiresharkTCP/IPHTTPSSL/TLSVPNDDoSWeb Application SecurityNGINXPythonJavaScriptBASHPERLNode.JSDocker

Company Brief

Provides application delivery networking, load balancing, and security solutions for on-premises and cloud environments, helping organizations optimize, secure, and scale applications and APIs across multi-cloud infrastructures.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 1996

Glassdoor: 3.8

Website LinkedIn

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