Ripple

2 weeks ago

Senior Site Reliability Engineer, Observability

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own observability and reliability engineering for enterprise treasury infrastructure, designing monitoring, alerting, dashboards, and New Relic NRQL queries. Define SLOs/SLIs and error budgets, reduce alert noise, and optimize observability costs. Build and govern observability infrastructure using Terraform and incident management foundations with Incident.IO, Slack, and OpsGenie integrations. Coach stream-aligned product teams and improve incident response outcomes across Azure and AWS environments.

Location: New York, Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Design and implement monitoring, alerting, and dashboards in New Relic across Azure and AWS, including NRQL query authoring for troubleshooting and reporting.
•Define and implement SLOs/SLIs and error budgets; coach teams on using them to balance velocity with reliability.
•Lead alert noise reduction and signal quality engineering by tuning thresholds and eliminating false positives.
•Develop and maintain Terraform-based IaC for provisioning and managing observability monitoring and alerting resources.
•Administer incident management tooling (Incident.IO), build incident response foundations (postmortems, on-call rotation, escalation policies), and support production incidents with debriefs and continuous improvement.

Pay and Benefits

Salary: USD 160,000 - 200,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceRetirementLearning BudgetMobile PhoneParental LeaveWellness Stipend

Key Requirements

•7+ years in Site Reliability Engineering, DevOps, or Platform Engineering with a strong focus on observability and production operations.
•Expert hands-on New Relic experience (APM, Infrastructure, Logs, Synthetics, Alerts) and strong NRQL proficiency for troubleshooting and analysis.
•Expertise defining and implementing SLOs/SLIs and error budgets, plus experience designing incident response workflows and on-call rotations.
•Strong Terraform experience for infrastructure-as-code for cloud and monitoring resources, including IaC governance patterns.
•Proficiency with PowerShell and strong Azure experience (App Services, Virtual Machines, Azure SQL, networking, monitoring), with working knowledge of AWS.

Experience:7+ yearsFinTech

Skills:CoachingMentoringTroubleshootingStakeholder communicationCross-functional collaboration

Certifications:SOC 2ISO 27001

Languages:English

Tech Stack:New RelicNRQLTerraformIncident.IOSlackOpsGenieAzureAWSWindowsLinuxPowerShellAzure DevOpsOctopus DeployApp ServicesVirtual MachinesAzure SQLDistributed tracingSLOSLIMTTR

Company Brief

Ripple

Website

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Ripple

2 weeks ago

Senior Site Reliability Engineer, Observability

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: New York, Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Design and implement monitoring, alerting, and dashboards in New Relic across Azure and AWS, including NRQL query authoring for troubleshooting and reporting.
•Define and implement SLOs/SLIs and error budgets; coach teams on using them to balance velocity with reliability.
•Lead alert noise reduction and signal quality engineering by tuning thresholds and eliminating false positives.
•Develop and maintain Terraform-based IaC for provisioning and managing observability monitoring and alerting resources.
•Administer incident management tooling (Incident.IO), build incident response foundations (postmortems, on-call rotation, escalation policies), and support production incidents with debriefs and continuous improvement.

Pay and Benefits

Salary: USD 160,000 - 200,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceRetirementLearning BudgetMobile PhoneParental LeaveWellness Stipend

Key Requirements

•7+ years in Site Reliability Engineering, DevOps, or Platform Engineering with a strong focus on observability and production operations.
•Expert hands-on New Relic experience (APM, Infrastructure, Logs, Synthetics, Alerts) and strong NRQL proficiency for troubleshooting and analysis.
•Expertise defining and implementing SLOs/SLIs and error budgets, plus experience designing incident response workflows and on-call rotations.
•Strong Terraform experience for infrastructure-as-code for cloud and monitoring resources, including IaC governance patterns.
•Proficiency with PowerShell and strong Azure experience (App Services, Virtual Machines, Azure SQL, networking, monitoring), with working knowledge of AWS.

Experience:7+ yearsFinTech

Skills:CoachingMentoringTroubleshootingStakeholder communicationCross-functional collaboration

Certifications:SOC 2ISO 27001

Languages:English

Tech Stack:New RelicNRQLTerraformIncident.IOSlackOpsGenieAzureAWSWindowsLinuxPowerShellAzure DevOpsOctopus DeployApp ServicesVirtual MachinesAzure SQLDistributed tracingSLOSLIMTTR

Company Brief

Ripple

Website