Team Lead, Market Operations - Colonial Heights, VA

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Interpersonal skills","Leadership","Problem-solving","Analytics","Team development"]

Lead Carvana’s local hub in Market Operations—driving market launch, day-to-day operations, logistics, consumer branding, and ongoing market success. You’ll manage and develop a team of Customer Advocates through hiring, training, performance check-ins, goal setting, and recognition. Serve as the go-to expert for complex customer-facing issues, monitor regular reports for upper management, and model customer-first operations while improving both customer and advocate experience.

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Carvana
Carvana
2 days ago

Team Lead, Market Operations - Colonial Heights, VA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead Carvana’s local hub in Market Operations—driving market launch, day-to-day operations, logistics, consumer branding, and ongoing market success. You’ll manage and develop a team of Customer Advocates through hiring, training, performance check-ins, goal setting, and recognition. Serve as the go-to expert for complex customer-facing issues, monitor regular reports for upper management, and model customer-first operations while improving both customer and advocate experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, overseeing market launch, operations, logistics, consumer branding, team engagement, and market success
  • •Lead hiring, onboarding, and training for Customer Advocates, providing the tools, resources, and guidance they need
  • •Provide feedback, performance check-ins, and goal setting to develop the team and improve performance and skills
  • •Generate and monitor regular reports and present results to upper management
  • •Jump in as a go-to expert for complex, sensitive customer-facing issues and help deliver a stellar customer experience

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceLearning BudgetWellness Stipend

Key Requirements

  • •5+ years work experience in a customer-facing team environment
  • •3+ years of management experience
  • •Proven history of developing and coaching employees
  • •Experience with strategic planning, process improvement, and guiding teams to exceed goals
  • •Excellent interpersonal and leadership skills
Experience:Customer serviceLogisticsStartup
Skills:Interpersonal skillsLeadershipProblem-solvingAnalyticsTeam development
Licenses:Salesperson license
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn