Customer Relationship Officer - Buffer (Outsource)

Abu Dhabi Islamic Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Sales skills","Training skills","Management information skills","Continuous improvement","Compliance"]

Manage retail banking deposit and finance customer service activities while maintaining operational controls and ensuring compliance with KYC and Central Bank of UAE requirements. Handle account documentation, inquiries, and approvals, input data in the system, and support internal audit responses. Drive service delivery through deposit/finance inquiries and sales/cross-sell of ADIB products, while coordinating subordinate training, appraisal, and continuous process improvement.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
2 days ago

Customer Relationship Officer - Buffer (Outsource)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage retail banking deposit and finance customer service activities while maintaining operational controls and ensuring compliance with KYC and Central Bank of UAE requirements. Handle account documentation, inquiries, and approvals, input data in the system, and support internal audit responses. Drive service delivery through deposit/finance inquiries and sales/cross-sell of ADIB products, while coordinating subordinate training, appraisal, and continuous process improvement.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage deposit account documentation, handle deposit inquiries, and support opening/closing of deposit accounts with correct forms, KYC, and CB instructions.
  • •Manage finance account documentation for finance and covered cards, maintain customer files, prepare finance applications, obtain approvals, and input data in the system.
  • •Support service-delivery performance by selling and cross-selling ADIB products and promoting ADIB’s image.
  • •Coordinate and manage subordinates, including planning their training and appraisal.
  • •Ensure operational controls and policy compliance in day-to-day operations, and support internal audit/ICD responses and monthly budget variance comments.

Key Requirements

  • •Broad knowledge of ADIB retail banking financial products and services.
  • •Thorough knowledge of ADIB retail credit and operational policies and procedures.
  • •Good knowledge of UAE banking practices, regulations, and risks, including Central Bank of UAE regulations.
  • •Ability to handle deposit and finance account documentation, forms, KYC policies, and customer file maintenance.
  • •Sales and training/people coordination skills, including staff appraisal planning.
Experience:Retail bankingBanking operationsCustomer serviceSalesKYC
Skills:Sales skillsTraining skillsManagement information skillsContinuous improvementCompliance

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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