Customer Service Advisor

Aon
Sheffield
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Active listening","Communication","Proactive problem-solving","Attention to detail","Customer service"]

Be the first point of contact for customers with day-to-day pension questions, handling inbound telephone and written queries. Provide accurate, easy-to-understand information from customer and knowledge databases, process personal information updates with attention to detail, and prepare and send written pension information to members. Guide customers through documentation and forms while setting clear expectations. Work on-site weekly in Sheffield as part of a hybrid model, supported by structured training.

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FursaFursa
Aon
Aon
1 month ago

Customer Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Be the first point of contact for customers with day-to-day pension questions, handling inbound telephone and written queries. Provide accurate, easy-to-understand information from customer and knowledge databases, process personal information updates with attention to detail, and prepare and send written pension information to members. Guide customers through documentation and forms while setting clear expectations. Work on-site weekly in Sheffield as part of a hybrid model, supported by structured training.
Location: Sheffield
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver excellent customer experience through inbound telephone and written queries.
  • •Provide accurate, easy-to-understand information using customer and knowledge databases.
  • •Process updates to personal information with strong attention to detail.
  • •Prepare and send written pension information to members.
  • •Guide customers through documentation and forms, explaining processes with clear expectations.

Key Requirements

  • •Experience in a customer service role with direct customer contact by telephone or face to face.
  • •Active listening and strong communication skills.
  • •A proactive approach to resolve customer queries efficiently and effectively.
  • •Excellent attention to detail and commitment to delivering ongoing quality.
  • •Good understanding of Microsoft applications.
Experience:Pensions
Skills:Active listeningCommunicationProactive problem-solvingAttention to detailCustomer service
Languages:En-us
Tech Stack:Microsoft applications

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
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