Service Operations Supervisor

Distro
United States
Workplace: OnsiteFull timeUSD 25 - 31 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Time management","Problem-solving","Attention to detail"]

Own service delivery for an assigned group of clients by building strong relationships and acting as the primary point of contact. Coordinate client user setup and training for web-based payroll and reporting tools, lead meetings for escalated issues, and drive retention through proactive interventions. Oversee payroll and payroll-tax processing accuracy, resolve errors, support state and federal reporting guidance, and coach Payroll Specialists to improve service outcomes.

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FursaFursa
Distro
Distro
1 day ago

Service Operations Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own service delivery for an assigned group of clients by building strong relationships and acting as the primary point of contact. Coordinate client user setup and training for web-based payroll and reporting tools, lead meetings for escalated issues, and drive retention through proactive interventions. Oversee payroll and payroll-tax processing accuracy, resolve errors, support state and federal reporting guidance, and coach Payroll Specialists to improve service outcomes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary contact for an assigned group of clients and maintain strong client relationships through proactive touch points and service recommendations.
  • •Coordinate client user setup and provide training for web-based payroll, custom reporting software, and service platforms.
  • •Facilitate proactive retention intervention steps for at-risk clients by collaborating with internal teams, clients, and business consultants.
  • •Ensure timely and accurate payroll processing by reviewing payrolls, resolving errors, assisting with payroll calculations and deductions, and coordinating voids with Quality Control.
  • •Monitor the work of Payroll Specialists, provide coaching on performance and training needs, and lead weekly POD team huddles to discuss escalations and learning opportunities.

Pay and Benefits

Salary: USD 25 - 31 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceFlexible Spending

Key Requirements

  • •High School Diploma and 2+ years of PEO/ASO/HCM and multistate experience (or an equivalent combination of education, skills, and experience).
  • •2-4 years of experience in customer service, payroll, HRIS, or a related PEO/ASO/HCM environment.
  • •Previous supervisory experience.
  • •Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications as needed.
  • •Excellent communication and interpersonal skills with the ability to collaborate across teams and build working relationships.
Experience:2+ years
Education:High School
Skills:CommunicationInterpersonal skillsTime managementProblem-solvingAttention to detail
Tech Stack:Microsoft OfficeOutlookTeamsExcelPowerPoint

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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