Account Manager

Fleek
London
Workplace: OnsiteFull timeUSD 45,000 - 55,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Relationship-building","Problem-solving","Negotiation","Time-management"]

Account Manager role focused on owning and growing Fleek’s marketplace customer portfolio across the UK and US. You will drive retention, wallet share expansion, and long-term customer health by managing a book of resellers, vintage shops, and enterprise buyers, using AI-enabled workflows and cross-functional collaboration to solve customer problems and scale account management.

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Fleek
Fleek
5 months ago

Account Manager

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Last checked: 15 hours agoStatus: Live

Job Summary

Account Manager role focused on owning and growing Fleek’s marketplace customer portfolio across the UK and US. You will drive retention, wallet share expansion, and long-term customer health by managing a book of resellers, vintage shops, and enterprise buyers, using AI-enabled workflows and cross-functional collaboration to solve customer problems and scale account management.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own Your Portfolio: Manage a book of customers starting in the £5-15k monthly spend range, with a clear path to owning higher-value accounts as you ramp; drive 10-20% month-on-month growth in retention and wallet share.
  • •Build Healthy Customers: Ensure customers are spending on categories that make sense for our suppliers, with minimal refunds and cancellations; a healthy customer is a retained customer.
  • •Drive Customer Engagement: Use multiple channels (WhatsApp, email, calls, stock lists, bundles, supplier recommendations) to keep customers active, ordering, and expanding spend.
  • •Win Back Lapsed Customers: Proactively identify and re-engage inactive accounts; understand why they left and build compelling reasons for them to return.
  • •Champion Self-Service: Be the primary contact while enabling customers to use the Fleek platform independently; aim for leverage, not dependency.

Pay and Benefits

Salary: USD 45,000 - 55,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceEquity

Key Requirements

  • •2+ years of experience in a commercial or account management role, ideally at an early-stage or high-growth company.
  • •Comfort with ambiguity and broken processes.
  • •An AI-first mindset and experience building AI tooling or automated workflows in the last 3-6 months.
  • •Systems and process thinking; you design or improve workflows that make the team more effective.
  • •Strong relationship skills across multiple channels (WhatsApp, email, calls, in person).
Experience:2+ yearsFashionRetailE-commerceB2b marketplace
Skills:CommunicationRelationship-buildingProblem-solvingNegotiationTime-management
Tech Stack:AI

Company Brief

Fleek
Fleek is a platform connecting companies with vetted remote and freelance talent, focusing on contractor hiring, payroll and contractor management services for distributed and web3-focused teams.
Industry: HR Tech
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