1 week ago

Customer Service Specialist 1 AIM

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Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Deliver excellent inbound customer service for debt-cancellation programs, handling calls by initiating and processing benefits (claims), answering questions, and resolving complaints. Accurately identify customer needs, provide solutions or alternatives, engage in active listening to confirm/clarify information, and document inquiry and resolution details. This hybrid role is based in Alpharetta and favors bilingual (Spanish-English) candidates.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide excellent inbound customer service for debt cancellation programs, including answering questions and handling complaints.
•Initiate benefits (claims) and process benefit-related transactions and work cancellation requests.
•Respond efficiently and accurately to customer needs with appropriate solutions or alternatives.
•Listen actively, confirm or clarify information, and defuse situations as needed.
•Document details of inquiries/complaints and actions taken to resolve issues.

Pay and Benefits

Salary: USD 40,000 - 45,000 annually

Perks:401kEquityHealth InsuranceDentalVisionPaid Leave

Key Requirements

•Provide excellent customer service for inbound calls aligned to client parameters.
•Initiate benefits (claims) and process benefit-related transactions and work cancellation requests.
•Ability to identify and respond efficiently and accurately to customers with solutions and/or alternatives.
•Engage in active listening to confirm or clarify information and defuse situations as needed.
•College degree or equivalent work experience required.

Skills:Active listeningProblem-solvingCommunicationDocumentation

Languages:EnglishSpanish

Company Brief

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Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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