DocuSign

1 day ago

Lead Technical Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own end-to-end program management for a portfolio of high-impact Support & Digital Experience initiatives. Partner with Support, Product, Engineering, IT, Finance, and Operations to scope, sequence, and execute complex, cross-functional programs with clear success measures. Build integrated schedules, dependency maps, risk registers, dashboards, and leadership-ready narratives. Apply program management standards, continuous improvement, and change management to modernize support systems and self-service workflows.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Own end-to-end program management discipline for a portfolio of Support & Digital Experience initiatives, translating priorities into structured plans, schedules, and measurable outcomes.
•Integrate planning and execution with corporate planning standards, eliminating planning lag across the organization.
•Drive end-to-end execution of complex cross-functional programs by maintaining integrated views of scope, progress, risks, decisions, and business outcomes.
•Design and standardize program frameworks, templates, and playbooks; lead retrospectives and operational reviews to improve quality and predictability.
•Maintain program health dashboards and governance artifacts (schedules, dependency maps, risk registers, decision logs) and mentor less experienced program managers.

Pay and Benefits

Equity and Bonus:Equity

Perks:Paid LeavePaid ParentalHealth InsuranceLearning Budget

Key Requirements

•12+ years of experience in technical program management, support operations, product operations, professional services, or engineering program management, with 5+ years leading cross-functional technical programs.
•A bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field (or equivalent combination of degree and experience).
•Experience managing programs with multiple workstreams, cross-functional dependencies, and stakeholder engagement.
•Experience with SaaS platforms, data flows, integrations, APIs, customer support systems, and automation workflows.
•Experience with program/portfolio tools and program governance (e.g., Jira, Confluence, Asana, Smartsheet, ServiceNow PPM) plus program health dashboards and success metrics.

Experience:12+ yearsSaaSCustomer supportProgram managementTechnical program managementAutomation

Education:Bachelor's in Computer Science, Engineering, Information Systems, or a related technical field

Skills:Cross-functional collaborationStakeholder managementLeadershipOrganizational change managementMentorship

Certifications:PMPPgMPSAFeScrumLean Six Sigma

Languages:English

Tech Stack:SaaSAPIsData flowsIntegrationsJiraConfluenceAsanaSmartsheetServiceNowSalesforceSQLTableauDashboardsReporting toolsAI/MLGenerative AILLM-enabled workflowsCustomer support systemsAutomation workflows

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DocuSign

Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DocuSign

1 day ago

Lead Technical Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Own end-to-end program management discipline for a portfolio of Support & Digital Experience initiatives, translating priorities into structured plans, schedules, and measurable outcomes.
•Integrate planning and execution with corporate planning standards, eliminating planning lag across the organization.
•Drive end-to-end execution of complex cross-functional programs by maintaining integrated views of scope, progress, risks, decisions, and business outcomes.
•Design and standardize program frameworks, templates, and playbooks; lead retrospectives and operational reviews to improve quality and predictability.
•Maintain program health dashboards and governance artifacts (schedules, dependency maps, risk registers, decision logs) and mentor less experienced program managers.

Pay and Benefits

Equity and Bonus:Equity

Perks:Paid LeavePaid ParentalHealth InsuranceLearning Budget

Key Requirements

•12+ years of experience in technical program management, support operations, product operations, professional services, or engineering program management, with 5+ years leading cross-functional technical programs.
•A bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field (or equivalent combination of degree and experience).
•Experience managing programs with multiple workstreams, cross-functional dependencies, and stakeholder engagement.
•Experience with SaaS platforms, data flows, integrations, APIs, customer support systems, and automation workflows.
•Experience with program/portfolio tools and program governance (e.g., Jira, Confluence, Asana, Smartsheet, ServiceNow PPM) plus program health dashboards and success metrics.

Experience:12+ yearsSaaSCustomer supportProgram managementTechnical program managementAutomation

Education:Bachelor's in Computer Science, Engineering, Information Systems, or a related technical field

Skills:Cross-functional collaborationStakeholder managementLeadershipOrganizational change managementMentorship

Certifications:PMPPgMPSAFeScrumLean Six Sigma

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DocuSign

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor