Commercial Renewals Manager

Okta
Manila
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Negotiation","Relationship building","Analytical thinking","Organization","Presentation"]

Manage and renew customer contracts across APJ to drive retention and revenue growth. Partner with sales, customer success, and legal to develop renewal strategies, negotiate favorable terms, and identify upsell/cross-sell opportunities. Analyze renewal risks and trends, forecast short- and long-term renewals, and manage a large contract portfolio while ensuring timely follow-up, documentation, and a frictionless renewal experience.

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FursaFursa
Okta
Okta
14 hours ago

Commercial Renewals Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Manage and renew customer contracts across APJ to drive retention and revenue growth. Partner with sales, customer success, and legal to develop renewal strategies, negotiate favorable terms, and identify upsell/cross-sell opportunities. Analyze renewal risks and trends, forecast short- and long-term renewals, and manage a large contract portfolio while ensuring timely follow-up, documentation, and a frictionless renewal experience.
Location: Manila
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage and renew customer contracts across APJ to ensure retention and revenue growth.
  • •Develop and execute renewal strategies by partnering with sales, customer success, and legal.
  • •Negotiate complex license agreements, handle objections, and identify upsell/cross-sell opportunities.
  • •Analyze renewal risks using data and metrics, and create tailored renewal plans including contract terms and pricing.
  • •Forecast renewals short- and long-term using information from systems and the account team, while managing follow-up and documentation to meet deadlines.

Key Requirements

  • •Experience in renewals, customer success, sales, account management, or an equivalent customer-facing role.
  • •Comfort negotiating complex license agreements and closing deals with integrity and independence.
  • •Ability to manage customer relationships and proactively engage to ensure timely renewals.
  • •Strong oral, written, and presentation skills, including objection handling and value-based positioning to C-suite/procurement.
  • •Experience recording information in CRM systems and managing multiple concurrent renewals while meeting deadlines.
Experience:RenewalsCustomer successSalesAccount managementCRM
Skills:NegotiationRelationship buildingAnalytical thinkingOrganizationPresentation
Languages:English
Tech Stack:CRM

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn