Cybersecurity Support Engineer (FortiEDR) - Malaysia

Fortinet
Kuala Lumpur
Workplace: OnsiteFull timeFunction: CybersecurityExperience: 5+ yearsSkills: ["Communication","Troubleshooting","Problem-solving","Documentation","Customer service"]

Join Fortinet’s APAC APAC Technical Support team in Kuala Lumpur as a Cybersecurity Support Engineer for FortiEDR, providing direct technical support across APAC, troubleshooting endpoint security products, and guiding customers through issue resolution. You’ll analyze configuration data, reproduce environments, escalate high-profile cases, publish knowledge articles, and develop training materials to help customers improve security posture.

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Fortinet
Fortinet
3 months ago

Cybersecurity Support Engineer (FortiEDR) - Malaysia

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Last checked: 10 hours agoStatus: Live

Job Summary

Join Fortinet’s APAC APAC Technical Support team in Kuala Lumpur as a Cybersecurity Support Engineer for FortiEDR, providing direct technical support across APAC, troubleshooting endpoint security products, and guiding customers through issue resolution. You’ll analyze configuration data, reproduce environments, escalate high-profile cases, publish knowledge articles, and develop training materials to help customers improve security posture.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Cybersecurity

Key Responsibilities

  • •To provide direct technical support via the phone, chat and web based systems to our customers and partners though-out the APAC Region.
  • •Troubleshooting Fortinet’s Endpoint Detection and Response product – FortiEDR and FortiEndpoint.
  • •Act as an escalation point for high profile cases and customers including proper case management until case closure.
  • •Collection, analysis and change recommendations of configuration information.
  • •Collection and analysis of customer system information.

Key Requirements

  • •5+ years of experience in a technical support or system administration role in a networking/security company or equivalent education.
  • •Deep working knowledge of operating systems -- Windows, macOS and Linux.
  • •Understanding how to collect OS level data within kernel and user space, and how to leverage this data to pinpoint problems.
  • •Strong understanding of TCP/IP, ARP, DNS, DHCP, L2/L3 switches and troubleshooting network connectivity issues.
  • •Knowledge of TLS and public key infrastructure.
Experience:5+ years
Skills:CommunicationTroubleshootingProblem-solvingDocumentationCustomer service
Languages:English
Tech Stack:FortiEDRFortiEndpointWindowsMacOSLinuxTCP/IPTLSPKISAMLKerberosFirewallsIDS/IPSVPN

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn