Customer Success Intern

Smartly
New York
Workplace: HybridInternshipUSD 20+ hourlyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Collaboration","Curiosity","Learning agility","Comfort asking questions"]

Join the Customer Success team to support customers and help them get more from digital advertising. Shadow Customer Success and Paid Social Media Managers, learn how Customer Success and Managed Services work across Smartly, and build practical tools like an upsell matrix. Develop expertise in paid social platforms and Smartly’s advertising technology, and gain exposure to how campaigns are built, launched, and managed while contributing to real projects in New York.

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FursaFursa
Smartly
Smartly
1 day ago

Customer Success Intern

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Join the Customer Success team to support customers and help them get more from digital advertising. Shadow Customer Success and Paid Social Media Managers, learn how Customer Success and Managed Services work across Smartly, and build practical tools like an upsell matrix. Develop expertise in paid social platforms and Smartly’s advertising technology, and gain exposure to how campaigns are built, launched, and managed while contributing to real projects in New York.
Location: New York
Workplace: Hybrid
Employment Type: Internship
Job Function: Customer Success & Account Management
Seniority: Intern level

Key Responsibilities

  • •Shadow Customer Success Managers and Paid Social Media Managers to learn how they support customers and help them get more from their digital advertising.
  • •Learn how Customer Success and Managed Services work with teams across Smartly to support customer accounts.
  • •Develop an upsell matrix to identify opportunities to introduce customers to additional Smartly solutions.
  • •Build knowledge of Smartly’s platform, paid social advertising, and the wider digital advertising ecosystem.
  • •Contribute to real team projects in the New York office and collaborate with other interns.

Pay and Benefits

Salary: USD 20 hourly

Key Requirements

  • •Pursuing an undergraduate degree or recently graduated, interested in marketing, advertising, technology, or a related field.
  • •Curiosity about digital advertising and how brands use technology to manage and improve campaigns.
  • •Familiarity with social platforms such as Meta, TikTok, Pinterest, or Snap and interest in learning how they’re used for advertising.
  • •Enjoy learning new tools and concepts and turning what you learn into practical work.
  • •Legally authorized to work in the United States without sponsorship.
Education:Bachelor's
Skills:CommunicationCollaborationCuriosityLearning agilityComfort asking questions
Languages:English
Tech Stack:Smartly technologyPaid social advertisingDigital advertisingMetaTikTokPinterestSnap

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Smartly
Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Helsinki, Finland
Founded: 2013
WebsiteLinkedIn