Account Specialist

Salesforce
Mexico City
Workplace: HybridFull timeFunction: SalesExperience: 2+ yearsEducation: bachelorsSkills: ["Self-learning","Communication","Empathy","Multi-tasking","Time management"]

Own customer success for small business prospects and accounts by qualifying fit across channels, acting as a trusted advisor, and presenting tailored product demos. Drive online sales and self-service adoption, handle billing and licensing inquiries, and route technical issues appropriately. Negotiate and assist with contract proposals and modifications, record interactions in Salesforce CRM, and partner with distribution teams to improve outcomes before and after sale in a performance-based environment.

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FursaFursa
Salesforce
Salesforce
2 days ago

Account Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own customer success for small business prospects and accounts by qualifying fit across channels, acting as a trusted advisor, and presenting tailored product demos. Drive online sales and self-service adoption, handle billing and licensing inquiries, and route technical issues appropriately. Negotiate and assist with contract proposals and modifications, record interactions in Salesforce CRM, and partner with distribution teams to improve outcomes before and after sale in a performance-based environment.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Engage with prospective and current customers to qualify product fit via multiple channels.
  • •Understand customer business needs and outcomes to act as a trusted advisor with best practices.
  • •Become a Salesforce product expert to articulate feature functionality and tailor demos to customer needs.
  • •Handle technical, billing, and licensing questions by routing issues to Support when appropriate and raising concerns.
  • •Negotiate contract terms and support online purchases, contract restructures, and contract modifications; record interactions in Salesforce CRM.

Key Requirements

  • •2+ years of sales or relevant customer-facing experience.
  • •Basic troubleshooting skills, perseverance, empathy, and persistence.
  • •Strong written and verbal communication skills (English required).
  • •Ability to multi-task, balance priorities, and thrive in ambiguity in a fast-paced environment.
  • •Willingness and ability to self-learn and dive in to retain product knowledge.
Experience:2+ years
Education:Bachelor's
Skills:Self-learningCommunicationEmpathyMulti-taskingTime management
Languages:English
Tech Stack:Salesforce CRM

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor