Customer Service Representatives

Sutherland
Egypt
Workplace: OnsiteFull timeEGP 15,600 - 20,800 monthlyFunction: Customer Support (Service Desk)Skills: []

Join Sutherland’s team in New Cairo as a Customer Service Representative supporting telecom and TV streaming accounts. You’ll provide technical support and customer service while meeting KPI targets, in a full-time onsite environment. The role is open to graduates and dropouts with B2+ English proficiency, with promotions after 6 months and ongoing support through free learning platforms and training resources.

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Sutherland
Sutherland
3 days ago

Customer Service Representatives

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Last checked: 18 hours agoStatus: Live

Job Summary

Join Sutherland’s team in New Cairo as a Customer Service Representative supporting telecom and TV streaming accounts. You’ll provide technical support and customer service while meeting KPI targets, in a full-time onsite environment. The role is open to graduates and dropouts with B2+ English proficiency, with promotions after 6 months and ongoing support through free learning platforms and training resources.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide technical support for a telecom account.
  • •Deliver customer service for a TV streaming service.
  • •Support performance against KPI targets (included in compensation).
  • •Maintain a respectful, non-toxic customer support environment.
  • •Contribute to promotion eligibility through performance (promotion after 6 months).

Pay and Benefits

Salary: EGP 15,600 - 20,800 monthly
Perks:Night ShiftFree TherapyGym MembershipCommuter BenefitsLearning Budget

Key Requirements

  • •B2 English required (B2/B2+/C1 acceptable).
  • •Graduates & dropouts are welcome to apply.
  • •Previous experience is a plus.
  • •Military papers are required for males.
  • •Meet KPI targets (role includes KPI-included compensation).
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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