Applied Materials

2 weeks ago

Service Manager, Customer Engineer - ESMC Long-Term Assignment

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead Applied Materials’ Customer Support Engineering group supporting the TSMC global account through a 2-year long-term assignment. Manage and coach Customer Engineers in Germany while adapting local plans to meet operational priorities and KPIs. Drive customer relationships with regular site visits, ensure Clean Desk and escalation processes, oversee installation/RMA procedures, and coordinate with product divisions on tech support, training, spares, and reliability.

Location: Kaohsiung, Dresden

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Manage professional Customer Engineers supporting the TSMC global account and deliver team performance and results.
•Adapt business unit/department priorities to address resource and operational challenges; provide technical guidance to employees, colleagues, and customers.
•Develop and maintain customer relationships via regular customer visits; manage, coach, and direct customer engineers in the assigned district.
•Own customer support processes including installation planning/execution and RMA procedures; monitor clean desk and engineers’ hours tracking and metrics.
•Coordinate escalation procedures and act as the prime interface with product divisions (tech support, training, spares, reliability); manage financial forecast, cost efficiency, and quarterly program results.

Travel: Extensive travel

Key Requirements

•2–3 years of experience managing people or leading a team.
•At least 7 years of experience in semiconductors and/or semiconductor equipment supplier (vendor site) after-service experience.
•Must have both English and Chinese communication skills.
•Customer interface experience working in a field service team and after-sales service business acumen.
•Experience that supports after-service business understanding for customer support operations.

Experience:SemiconductorsEquipment supplierAfter service

Skills:LeadershipCoachingCommunicationCustomer relationship managementEscalation management

Languages:EnglishChinese

Tech Stack:FieldSmart

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

2 weeks ago

Service Manager, Customer Engineer - ESMC Long-Term Assignment

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Kaohsiung, Dresden

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Manage professional Customer Engineers supporting the TSMC global account and deliver team performance and results.
•Adapt business unit/department priorities to address resource and operational challenges; provide technical guidance to employees, colleagues, and customers.
•Develop and maintain customer relationships via regular customer visits; manage, coach, and direct customer engineers in the assigned district.
•Own customer support processes including installation planning/execution and RMA procedures; monitor clean desk and engineers’ hours tracking and metrics.
•Coordinate escalation procedures and act as the prime interface with product divisions (tech support, training, spares, reliability); manage financial forecast, cost efficiency, and quarterly program results.

Travel: Extensive travel

Key Requirements

•2–3 years of experience managing people or leading a team.
•At least 7 years of experience in semiconductors and/or semiconductor equipment supplier (vendor site) after-service experience.
•Must have both English and Chinese communication skills.
•Customer interface experience working in a field service team and after-sales service business acumen.
•Experience that supports after-service business understanding for customer support operations.

Experience:SemiconductorsEquipment supplierAfter service

Skills:LeadershipCoachingCommunicationCustomer relationship managementEscalation management

Languages:EnglishChinese

Tech Stack:FieldSmart

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor