Qualtrics

4 weeks ago

Principal Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Technical Success Manager at Qualtrics drives customer adoption by aligning services to client objectives, building dashboards and workflows, and translating customer goals into tailored recommendations. You’ll work post-sales to maximize value, manage multi-stakeholder relationships, and advocate for customers, traveling on-site as needed.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Sr. Manager level

Key Responsibilities

•Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value.
•Leverage customer usage data to deliver actionable insights and recommendations.
•Develop a deep understanding of Qualtrics’ service offerings to guide use cases and drive program maturity.
•Establish and maintain multi-level stakeholder relationships to ensure customer health and support.
•Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid Leave

Key Requirements

•Bachelor’s degree from a competitive university;
•5+ years experience in a technical, consulting, or client-facing role;
•Ability to manage multiple projects simultaneously across various customers;
•Demonstrated ability to drive usage with customers across adoption stages;
•Familiarity with software, front-end development, and navigating APIs;

Experience:5+ yearsSaaSCustomer Success

Education:Bachelor's

Skills:CommunicationProblem-solvingRelationship-buildingTime managementCritical thinking

Languages:English

Tech Stack:APIsFront-end developmentDashboards

Company Brief

Qualtrics

Provides an experience management (XM) platform that helps organizations collect, analyze, and act on customer, employee, product, and brand experience data to improve business outcomes across functions.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Provo, United States

Founded: 2002

Glassdoor: 3.9

Website LinkedIn

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Qualtrics

4 weeks ago

Principal Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Sr. Manager level

Key Responsibilities

•Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value.
•Leverage customer usage data to deliver actionable insights and recommendations.
•Develop a deep understanding of Qualtrics’ service offerings to guide use cases and drive program maturity.
•Establish and maintain multi-level stakeholder relationships to ensure customer health and support.
•Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid Leave

Key Requirements

•Bachelor’s degree from a competitive university;
•5+ years experience in a technical, consulting, or client-facing role;
•Ability to manage multiple projects simultaneously across various customers;
•Demonstrated ability to drive usage with customers across adoption stages;
•Familiarity with software, front-end development, and navigating APIs;

Experience:5+ yearsSaaSCustomer Success

Education:Bachelor's

Skills:CommunicationProblem-solvingRelationship-buildingTime managementCritical thinking

Languages:English

Tech Stack:APIsFront-end developmentDashboards

Company Brief

Qualtrics

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Provo, United States

Founded: 2002

Glassdoor: 3.9

Website LinkedIn