Principal Technical Success Manager

Qualtrics
Tokyo
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Relationship-building","Time management","Critical thinking"]

Technical Success Manager at Qualtrics drives customer adoption by aligning services to client objectives, building dashboards and workflows, and translating customer goals into tailored recommendations. You’ll work post-sales to maximize value, manage multi-stakeholder relationships, and advocate for customers, traveling on-site as needed.

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FursaFursa
Qualtrics
Qualtrics
2 months ago

Principal Technical Success Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Technical Success Manager at Qualtrics drives customer adoption by aligning services to client objectives, building dashboards and workflows, and translating customer goals into tailored recommendations. You’ll work post-sales to maximize value, manage multi-stakeholder relationships, and advocate for customers, traveling on-site as needed.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value.
  • •Leverage customer usage data to deliver actionable insights and recommendations.
  • •Develop a deep understanding of Qualtrics’ service offerings to guide use cases and drive program maturity.
  • •Establish and maintain multi-level stakeholder relationships to ensure customer health and support.
  • •Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid Leave

Key Requirements

  • •Bachelor’s degree from a competitive university;
  • •5+ years experience in a technical, consulting, or client-facing role;
  • •Ability to manage multiple projects simultaneously across various customers;
  • •Demonstrated ability to drive usage with customers across adoption stages;
  • •Familiarity with software, front-end development, and navigating APIs;
Experience:5+ yearsSaaSCustomer Success
Education:Bachelor's
Skills:CommunicationProblem-solvingRelationship-buildingTime managementCritical thinking
Languages:English
Tech Stack:APIsFront-end developmentDashboards

Company Brief

Qualtrics
Provides an experience management (XM) platform that helps organizations collect, analyze, and act on customer, employee, product, and brand experience data to improve business outcomes across functions.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Provo, United States
Founded: 2002
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn