Enterprise Fraud Management Team Lead II

Truist Financial
Atlanta
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Training","Mentoring","Independent work"]

Lead an Enterprise Fraud Management team of Analysts and Senior Analysts to run day-to-day operations and meet service levels. Drive team communications, monitor call recordings for proper authentication, train and mentor team members, and ensure responses comply with fraud and regulatory requirements (including BSA/AML and OFAC). Own escalation handling for sensitive fraud and reputational issues, identify process deficiencies for remediation, and provide daily and monthly reporting on work volumes and trends.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Truist Financial
Truist Financial
3 days ago

Enterprise Fraud Management Team Lead II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 41 minutes agoStatus: Live

Job Summary

Lead an Enterprise Fraud Management team of Analysts and Senior Analysts to run day-to-day operations and meet service levels. Drive team communications, monitor call recordings for proper authentication, train and mentor team members, and ensure responses comply with fraud and regulatory requirements (including BSA/AML and OFAC). Own escalation handling for sensitive fraud and reputational issues, identify process deficiencies for remediation, and provide daily and monthly reporting on work volumes and trends.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide leadership to a team of Analysts, monitoring workflow to achieve service levels.
  • •Monitor call recordings to ensure proper caller authentication on incoming and outgoing calls.
  • •Train and mentor new hires and arrange refresher training for existing teammates.
  • •Maintain expert knowledge of regulations and Enterprise Fraud Management processes to ensure compliant information.
  • •Handle escalated sensitive issues, identify process deficiencies for remediation, and provide daily and monthly reporting on work volumes.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid Leave

Key Requirements

  • •Bachelor's degree (or equivalent education and related experience).
  • •10 years of call center or fraud systems experience.
  • •Ability to work independently with minimal supervision in a detailed, fast-paced phone environment.
  • •Exceptional verbal and written communication skills.
  • •Demonstrated leadership skills.
Experience:10+ years
Education:Bachelor's
Skills:LeadershipCommunicationTrainingMentoringIndependent work
Languages:English
Tech Stack:Microsoft OfficeCall recordingsFraud case management system

Company Brief

Truist Financial
Provides consumer and commercial banking, wealth management, insurance, lending, and payments services through a large U.S. financial services platform formed by the merger of BB&T and SunTrust.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 2019
WebsiteLinkedIn