Senior Community Manager

Fivetran
Colorado, Utah
Workplace: RemoteFull timeUSD 130,068 - 162,585.5Function: Communications, PR & CommunitySkills: ["Written communication","Facilitation","De-escalation","Cross-functional collaboration","Emotional intelligence"]

Lead dbt’s Slack community by owning day-to-day operations and cultivating a welcoming, high-signal space for data practitioners worldwide. Partner with community leaders to evolve channel strategy, guidelines, and engagement programming. Build scalable moderation and support workflows, coach moderators, create community content systems, and use engagement metrics to run experiments and inform Product, Marketing, Support, and Developer Experience.

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Fivetran
Fivetran
1 day ago

Senior Community Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead dbt’s Slack community by owning day-to-day operations and cultivating a welcoming, high-signal space for data practitioners worldwide. Partner with community leaders to evolve channel strategy, guidelines, and engagement programming. Build scalable moderation and support workflows, coach moderators, create community content systems, and use engagement metrics to run experiments and inform Product, Marketing, Support, and Developer Experience.
Location: Colorado, Utah
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide.
  • •Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
  • •Develop and maintain scalable moderation and support workflows, including triage, escalation paths, response playbooks, and Code of Conduct enforcement.
  • •Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
  • •Monitor and report engagement and health metrics, run experiments to improve them, and manage the community tool stack for digital engagement.

Pay and Benefits

Salary: USD 130,068 - 162,585.5
Perks:Health InsurancePaid LeaveParental LeaveRsusLearning BudgetCell Phone

Key Requirements

  • •5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment.
  • •Experience owning day-to-day operations for a large online community (e.g., Slack/Discord/forum), including moderation, member support, and community health.
  • •Experience building and improving moderation and support workflows, including Code of Conduct enforcement.
  • •Strong written communication and facilitation skills to de-escalate issues and encourage productive conversation.
  • •Experience using community tooling and analytics to track engagement, identify trends, define KPIs, and report outcomes.
Skills:Written communicationFacilitationDe-escalationCross-functional collaborationEmotional intelligence
Tech Stack:SlackDiscordCommon RoomAnalyticsKnowledge baseIntegrationsWeb portal

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn