Senior Customer Success Manager - East

Tines
United States
Workplace: RemoteFull timeUSD 150,000 - 170,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Strategic planning","Customer engagement","Problem-solving","Executive communication","Cross-functional coordination"]

Own strategic success planning for a set of enterprise accounts, fostering champions across the customer journey from onboarding through adoption, expansion, and renewal. Develop account success plans and risk mitigation strategies by analyzing usage, dashboards, and health signals, while coordinating Customer Success Engineers and internal teams. Partner with Sales on Executive Business Reviews and QBRs, translating customer technical needs into feedback for Product and Engineering.

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FursaFursa
Tines
Tines
3 days ago

Senior Customer Success Manager - East

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own strategic success planning for a set of enterprise accounts, fostering champions across the customer journey from onboarding through adoption, expansion, and renewal. Develop account success plans and risk mitigation strategies by analyzing usage, dashboards, and health signals, while coordinating Customer Success Engineers and internal teams. Partner with Sales on Executive Business Reviews and QBRs, translating customer technical needs into feedback for Product and Engineering.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Drive strategic success planning and engagement across an assigned set of enterprise accounts from onboarding through renewal.
  • •Orchestrate first-class onboarding with Customer Success Engineers to deliver use cases in timeline and enable customer adoption.
  • •Review account dashboards, metrics, log-ins, and use cases to assess customer health and uncover issues affecting outcomes.
  • •Develop success plans, renewal plans, and automation roadmap recommendations, coordinating onboarding and business reviews with Sales teams.
  • •Proactively identify risks and build mitigation plans; translate technical customer needs into feedback for Product and Engineering.

Pay and Benefits

Salary: USD 150,000 - 170,000 annually

Key Requirements

  • •8+ years of experience in technical account management, customer success, or post-sales roles at a technology company.
  • •Experience supporting SaaS solutions for technical teams (e.g., cybersecurity, DevOps, IT).
  • •Ability to uncover problems and identify new opportunities, translating technical requirements to internal partners.
  • •Knowledge of solving complex problems using internal resources and knowing when to engage management or leadership.
Experience:SaaSCybersecurityDevOpsIT
Skills:Strategic planningCustomer engagementProblem-solvingExecutive communicationCross-functional coordination
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Tines
Provides a no-code security automation platform that enables security, IT, and DevOps teams to automate incident response, alert triage, and repetitive workflows by chaining actions and integrations without writing code.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dublin, Ireland
Founded: 2018
Website