SAP Success Plan Manager - Expert

SAP
São Paulo
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 12+ yearsSkills: ["C-level influencing","Customer success","Value management","Emotional intelligence","Problem-solving"]

Lead high-stakes SAP service engagements as a senior delivery authority, governing programme delivery and adoption for strategic customers. Design and execute governance models aligned to customer objectives, orchestrate time-boxed 90-day cycles, and manage timelines, risk, and critical escalations. Serve as a trusted C-level advisor, communicate value realization throughout engagements, and accelerate time-to-value using SAP BTP and S/4HANA integration expertise, while embedding AI-assisted, agentic workflows to improve delivery quality.

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FursaFursa
SAP
SAP
2 hours ago

SAP Success Plan Manager - Expert

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Job Summary

Lead high-stakes SAP service engagements as a senior delivery authority, governing programme delivery and adoption for strategic customers. Design and execute governance models aligned to customer objectives, orchestrate time-boxed 90-day cycles, and manage timelines, risk, and critical escalations. Serve as a trusted C-level advisor, communicate value realization throughout engagements, and accelerate time-to-value using SAP BTP and S/4HANA integration expertise, while embedding AI-assisted, agentic workflows to improve delivery quality.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Lead SAP service engagements across a strategic portfolio, governing delivery, guiding adoption, and keeping programmes on track.
  • •Design and execute governance models that align programmes with customer objectives and innovation.
  • •Lead SAP solution adoption across the portfolio by managing timelines, mitigating risk, and resolving critical issues.
  • •Serve as a trusted advisor to C-level stakeholders and reinforce partnerships through consistent value communication.
  • •Orchestrate time-boxed engagements (90-day cycles) with milestone discipline, and apply integration expertise to accelerate time-to-value using SAP BTP and S/4HANA.
Travel: Low travel

Key Requirements

  • •12+ years leading complex SAP service engagements, aligning delivery to customer objectives and navigating commercial realities.
  • •Deep customer success capability across the full engagement lifecycle, focused on retention, growth, and satisfaction.
  • •Proven C-level influencing skills, including advisory relationship management, escalation handling, and sustaining strategic partnerships.
  • •Value management discipline to quantify SAP business impact using co-developed scorecards for senior stakeholders.
  • •Fluency across SAP BTP, S/4HANA, and adjacent landscapes to guide complex integration and architecture decisions.
Experience:12+ years
Skills:C-level influencingCustomer successValue managementEmotional intelligenceProblem-solving
Tech Stack:SAP BTPS/4HANAAgentic AIContext EngineeringAI-Assisted AutomationAI Adoption CapabilityAI Output Quality AssuranceCodility

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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