Service Advisor-AutoNation Laurel BMW of Westmont

AutoNation
Illinois
Workplace: OnsiteFull timeFunction: SalesEducation: high_schoolSkills: ["Customer experience","Communication","Consultative selling","Interpersonal skills","Organizational skills","Follow-up"]

Serve as the key link between customers and service technicians in the dealership service lane. Set up and manage service appointments, welcome customers, assess vehicle needs, and use a consultative approach to recommend maintenance while identifying upsell opportunities. Create transparent repair orders with cost and time estimates, coordinate with technicians and parts associates to keep work on schedule, and follow up to ensure customer satisfaction and loyalty.

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FursaFursa
AutoNation
AutoNation
1 month ago

Service Advisor-AutoNation Laurel BMW of Westmont

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 day ago

Job Summary

Serve as the key link between customers and service technicians in the dealership service lane. Set up and manage service appointments, welcome customers, assess vehicle needs, and use a consultative approach to recommend maintenance while identifying upsell opportunities. Create transparent repair orders with cost and time estimates, coordinate with technicians and parts associates to keep work on schedule, and follow up to ensure customer satisfaction and loyalty.
Location: Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Set, confirm, and prepare service appointments for a great customer experience.
  • •Greet customers and determine vehicle needs via customer information, walk-around, inspections, and test drives.
  • •Use a consultative selling process to plan required ongoing maintenance and suggest upsell opportunities.
  • •Produce transparent repair orders with cost and time estimates; communicate with technicians and parts associates to ensure timely completion.
  • •Follow up with customers on vehicle status and satisfaction based on their preferred communication method.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionParental Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Proven ability to provide an exceptional customer experience.
  • •Ability to set and achieve targeted goals.
  • •Demonstrated communication, consultative, interpersonal and organizational skills.
  • •A willingness to follow up with customers and experience or desire to work with technology.
Education:High School
Skills:Customer experienceCommunicationConsultative sellingInterpersonal skillsOrganizational skillsFollow-up
Licenses:Valid in-state driver’s license
Tech Stack:Technology

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn